Forum Discussion

Stephen93's avatar
Stephen93
Superfast
10 months ago

Flex Subscriptions Menu Changed

Just had an update for my Flex box, 5.14 software, the Subscriptions men has changed, there’s Sky Sports, Sky Cinema, TNT, kids & Adult, but no Sky Essentials anymore,

does this mean that whenever someone has Flex they have to subscribe to Mega TV even if they only have 1 box

I’ve got 2 Flex boxes, 2nd one arrived today, had the first one for a year, but VM sent 2 so had to unplug the first one as it wouldn’t work, the 2 new ones did an update, this when I noticed the difference in the subscriptions menu

8 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hello Stephen93

     

    Thanks for taking the time to raise the changes following a software update, we understand the confusion and are happy to assist further.

     

    Can you post a screenshot of the each box and the subscriptions menu so we can get this raised for you please?

    • Stephen93's avatar
      Stephen93
      Superfast
      10 months ago

      Thanks, Robert_P, here are 3 screenshots, 2 of the subscriptions pages & 1 of the software 5.14

  • Bid1's avatar
    Bid1
    Dialled in
    10 months ago

    I still have the essential entertainment as you can see above pic.
    My stream box updated to 5.14 today.  

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Stephen93 .

    We have received an update, have you changed your TV package recently? Nd can we get the Firmware details of the other box.

    • Stephen93's avatar
      Stephen93
      Superfast
      10 months ago

      Yes I have Sabrina but not happy with the cost, I have 2 new Flex boxes both working but the one I had when I first joined VM isn’t, that is due to be returned,

      as I’m within my 14 days period, is it possible to cancel the 2 new Flex boxes & reinstate the old box that cost me £35, it’s just too expensive to have 2

      I've been on WhatsApp to VM but not got anywhere 

      thanks, Steve

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        10 months ago

        Hi Stephen93,

        I'm sorry to hear you've not had a great experience with the WhatsApp support team. We don't typically perform package changes here on the forums, but I'm happy to take a closer look at the situation and advise further. 

        Please respond to the private message I'll be sending your way shortly when you can and we'll go from there.

        Thanks,