Got offered 150 channels,with 1 gig broadband,netflix standard to renew my contract last night,seemed a ok deal so I said yes,I took photos this time to what I was being offered as I was conned when I signed my last contract 2y ago,there is no 150 channels in the contract I got sent by email its jst the free 100 channels that I already had on my flex box that I got in my previous contract,so I'm missing 50 channels
You have 14 days to cancel this new contract. As you sound miffed off about VM, you may want to review your options with other providers. You can usually sign up with them via an easy to complete online form, which includes an option on it for "easy one touch switching", and not even have to deal with VM again because the new ISP does the cancelling with VM when your service goes live. You will also get new customer offers, and it may be full fibre without latency of VM's coax network (assuming you are on VM's coax to fibre network). If it's an ALTNET, many do no in contract price increases. Examples are YouFibre and Toob who have coverage checkers. You can always add a Sky Stream box for TV if you required.
If you don't like the deal they gave you, you can cancel without charge within 14 days. And do you really need the 1gig speed? If you only watch TV and do some web browsing you could make do with 250Mb. You haven't said how much you are paying for option 1 but I'll bet it's far too much.
Forum TeamHi Hash70 👋
Thank you for posting and welcoming you back onto the Community Forum 😊
Sorry to see you're channels are missing 😞
Not all channels are 24/7, some start and finish at certain times, have you checked the scheduling?
Let us know how you get on.
there is no 150 channels in the contract I got sent by email its jst the free 100 channels that I already had on my flex box that I got in my previous contract,so I'm missing 50 channels
There are 153 free channels as shown in column 1 (Free to all) in the online Flex Channel Guide
https://www.virginmedia.com/the-edit/tv/flex-channel-guide
