Forum Discussion

bigfreddeh's avatar
bigfreddeh
Tuning in
2 months ago

Additional Flex box

Hi,

I’m new to this forum, so I’m not sure if this has been asked before. We got our first Virgin Flex box over a year ago for our bedroom, and we really enjoy using it on the upstairs TV. I was wondering if it’s possible to order a second box for the living room to set it up like a Multiroom? 
Thanks! 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Good news. You can have up to 6 flex boxes per account now.

  • Hi bigfreddeh thanks for your post here, we hope you're well. 

    it is correct you can order a multiple boxes for a Flex package now, and our team are available to support with this 😊

    As it's a package change we'd recommend calling us directly on 150 / 0345 454 1111, or using our WhatsApp message service on +44730 532 7112.

    Many thanks
     

  • I'm currently in conversation with the social media team on x trying to get multiple flex boxes and I'm being told that they can only order 1 box and there is no option to add more.  Are they correct, miss informed, need further training, plain lying?  What can I do to get 2 boxes in total?

    • nodrogd's avatar
      nodrogd
      Very Insightful Person

      You can now have up to 6 Flex boxes per account. The only restriction in place now is that you cannot mix them with V360 mini boxes.

      • Seawolf's avatar
        Seawolf
        Tuning in

        Unfortunately the cs/social media team are unaware of this.  Only thing I have is 1GB broadband, no phone, no TV.