World of Warcraft - constant disconnects.

Question

Hi. Since moving over to virgin media recently, I have numerous disconnects (every 5-30minutes) whilst playing World of Warcraft. It has basically made the game unplayable, and it’s more than frustrating. The strange thing is that I don’t actually lose full connection to the internet, as I can still hear my friends talking on discord when a disconnect occurs (though they are unable to hear me until I can reconnect to the game, which in most cases is pretty much instantly). I have contacted virgin, only to be told that they could see no issues on their end, and that they’d have to transfer me through to ‘premium’ technical support, which is a paid for service (only if the issue is resolved). They remotely connected to my PC and witnessed two disconnects but advised that they were unable to see any issues on their side. I was then advised to contact the game developer, even though I know this isn’t an issue with them, as I have only experienced this issue since moving over to Virgin, and I’ve been playing the game for years….

I have followed all the steps advised by the game developer, and still, the problem persists. I even went as far as doing a full reinstall of windows. I have also tried playing whilst using a VPN and it’s no better.

I have found numerous forum posts relating to issues with virgin media and world of Warcraft. I even installed WinMTR in order to obtain some logs during the disconnects, although I’m not certain I have done it correctly.

Please, can someone help me to resolve this.

legacy1 · Answer

gaming by wire?setup a BQMBroadband Quality Monitor | thinkbroadband

Donwest1 · Answer

Thankyou for your reply. I have now set this up, and will continue to monitor. Also yes, I am hardwired via ethernet to the Router.&nbsp;here are a few of the Win MTR logs I obtained:|------------------------------------------------------------------------------------------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;WinMTR statistics &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Host &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- &nbsp; % &nbsp;| Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 192.168.0.1 - &nbsp; &nbsp;1 | &nbsp;872 | &nbsp;865 | &nbsp; &nbsp;0 | &nbsp; &nbsp;1 | &nbsp; 15 | &nbsp; &nbsp;1 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.53.33.249 - &nbsp; &nbsp;1 | &nbsp;872 | &nbsp;865 | &nbsp; &nbsp;4 | &nbsp; &nbsp;9 | &nbsp; 25 | &nbsp; &nbsp;8 ||brad-core-2b-ae32-650.network.virginmedia.net - &nbsp; &nbsp;1 | &nbsp;873 | &nbsp;866 | &nbsp; &nbsp;5 | &nbsp; 11 | &nbsp; 20 | &nbsp; 10 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp;182 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp;182 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 ||tcma5-ic-1-ae0-0.network.virginmedia.net - &nbsp; &nbsp;1 | &nbsp;872 | &nbsp;865 | &nbsp; &nbsp;6 | &nbsp; 13 | &nbsp; 69 | &nbsp; 13 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ae10.edge1.man2.sp.lumen.tech - &nbsp; 17 | &nbsp;548 | &nbsp;458 | &nbsp; &nbsp;7 | &nbsp; 14 | &nbsp; 37 | &nbsp; 13 || &nbsp; &nbsp; &nbsp; &nbsp;ae2.3204.edge7.ams1.neo.colt.net - &nbsp; &nbsp;2 | &nbsp;853 | &nbsp;841 | &nbsp; 19 | &nbsp; 26 | &nbsp;196 | &nbsp; 25 || BLIZZARD-EN.edge7.Amsterdam1.Level3.net - &nbsp; &nbsp;1 | &nbsp;872 | &nbsp;865 | &nbsp; 18 | &nbsp; 26 | &nbsp;116 | &nbsp; 45 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ae2-br02-eqam1.as57976.net - &nbsp; &nbsp;6 | &nbsp;708 | &nbsp;668 | &nbsp; 22 | &nbsp;346 | 4318 | &nbsp;129 || &nbsp; &nbsp; &nbsp; &nbsp; et-0-0-5-br01-eqam3.as57976.net - &nbsp; 11 | &nbsp;580 | &nbsp;517 | &nbsp; 19 | &nbsp;360 | 4858 | &nbsp; 32 || &nbsp; &nbsp; &nbsp; &nbsp; et-0-0-0-pe04-eqam3.as57976.net - &nbsp; &nbsp;1 | &nbsp;873 | &nbsp;866 | &nbsp; 17 | &nbsp; 22 | &nbsp; 54 | &nbsp; 22 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 137.221.66.47 - &nbsp; &nbsp;1 | &nbsp;873 | &nbsp;866 | &nbsp; 17 | &nbsp; 22 | &nbsp; 34 | &nbsp; 23 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp;182 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp;182 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp;182 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 66.40.180.242 - &nbsp; &nbsp;1 | &nbsp;869 | &nbsp;861 | &nbsp; &nbsp;0 | &nbsp; 23 | &nbsp; 45 | &nbsp; 22 ||________________________________________________|______|______|______|______|______|______|&nbsp; &nbsp;WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting &amp; Cloud Provider&nbsp;&nbsp;|------------------------------------------------------------------------------------------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;WinMTR statistics &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Host &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- &nbsp; % &nbsp;| Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.5.0.1 - &nbsp; &nbsp;3 | &nbsp;342 | &nbsp;335 | &nbsp; 12 | &nbsp; 16 | &nbsp; 26 | &nbsp; 16 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 213.255.226.1 - &nbsp; 99 | &nbsp; 76 | &nbsp; &nbsp;1 | &nbsp; &nbsp;0 | &nbsp; 20 | &nbsp; 20 | &nbsp; 20 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp;CLOUVIDER-L.edge7.London1.Level3.net - &nbsp; 98 | &nbsp; 77 | &nbsp; &nbsp;2 | &nbsp; &nbsp;0 | &nbsp; 17 | &nbsp; 17 | &nbsp; 17 || &nbsp; &nbsp; &nbsp;et-2-0-29.edge7.London1.Level3.net - &nbsp; 99 | &nbsp; 76 | &nbsp; &nbsp;1 | &nbsp; &nbsp;0 | &nbsp; 23 | &nbsp; 23 | &nbsp; 23 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || BLIZZARD-EN.edge7.Amsterdam1.Level3.net - &nbsp; 99 | &nbsp; 76 | &nbsp; &nbsp;1 | &nbsp; &nbsp;0 | &nbsp; 28 | &nbsp; 28 | &nbsp; 28 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ae2-br01-eqam1.as57976.net - &nbsp; 99 | &nbsp; 76 | &nbsp; &nbsp;1 | &nbsp; &nbsp;0 | &nbsp;258 | &nbsp;258 | &nbsp;258 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp; 75 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 ||________________________________________________|______|______|______|______|______|______|&nbsp; &nbsp;WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting &amp; Cloud Provider&nbsp;&nbsp;&nbsp;|------------------------------------------------------------------------------------------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;WinMTR statistics &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Host &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- &nbsp; % &nbsp;| Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.5.0.1 - &nbsp; &nbsp;1 | 1998 | 1988 | &nbsp; 11 | &nbsp; 17 | &nbsp; 53 | &nbsp; 17 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 37-9-56-113.as42831.net - &nbsp; 95 | &nbsp;431 | &nbsp; 23 | &nbsp; &nbsp;0 | &nbsp; 18 | &nbsp; 23 | &nbsp; 22 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ae14.cr11-lon1.ip4.gtt.net - &nbsp; 95 | &nbsp;430 | &nbsp; 22 | &nbsp; &nbsp;0 | &nbsp; 19 | &nbsp; 42 | &nbsp; 17 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ae0.cr12-lon1.ip4.gtt.net - &nbsp; 95 | &nbsp;431 | &nbsp; 23 | &nbsp; &nbsp;0 | &nbsp; 21 | &nbsp; 38 | &nbsp; 22 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;lag-14.ear2.lon1.sp.lumen.tech - &nbsp; 91 | &nbsp;448 | &nbsp; 44 | &nbsp; &nbsp;0 | &nbsp; 22 | &nbsp; 66 | &nbsp; 21 || &nbsp; &nbsp; &nbsp; &nbsp;ae2.3204.edge7.ams1.neo.colt.net - &nbsp; 97 | &nbsp;424 | &nbsp; 14 | &nbsp; &nbsp;0 | &nbsp; 25 | &nbsp; 30 | &nbsp; 23 || BLIZZARD-EN.edge7.Amsterdam1.Level3.net - &nbsp; 92 | &nbsp;445 | &nbsp; 40 | &nbsp; &nbsp;0 | &nbsp; 30 | &nbsp; 62 | &nbsp; 29 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ae2-br02-eqam1.as57976.net - &nbsp; 95 | &nbsp;430 | &nbsp; 22 | &nbsp; &nbsp;0 | &nbsp;174 | &nbsp;483 | &nbsp;122 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | &nbsp;413 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; et-0-0-0-pe02-eqam3.as57976.net - &nbsp; 95 | &nbsp;434 | &nbsp; 26 | &nbsp; &nbsp;0 | &nbsp; 25 | &nbsp; 30 | &nbsp; 28 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 137.221.66.43 - &nbsp; 90 | &nbsp;449 | &nbsp; 45 | &nbsp; &nbsp;0 | &nbsp; 26 | &nbsp; 31 | &nbsp; 27 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.105.34.35 - &nbsp; 92 | &nbsp;442 | &nbsp; 36 | &nbsp; &nbsp;0 | &nbsp; 25 | &nbsp; 31 | &nbsp; 26 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.105.40.98 - &nbsp; 94 | &nbsp;436 | &nbsp; 29 | &nbsp; &nbsp;0 | &nbsp; 25 | &nbsp; 31 | &nbsp; 26 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 10.18.0.2 - &nbsp; 95 | &nbsp;430 | &nbsp; 22 | &nbsp; &nbsp;0 | &nbsp; 25 | &nbsp; 31 | &nbsp; 26 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 66.40.180.242 - &nbsp; 17 | 1223 | 1016 | &nbsp; &nbsp;0 | &nbsp; 24 | &nbsp; 46 | &nbsp; 23 ||________________________________________________|______|______|______|______|______|______|&nbsp; &nbsp;WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting &amp; Cloud Provider&nbsp;&nbsp;&nbsp;&nbsp;|------------------------------------------------------------------------------------------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;WinMTR statistics &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Host &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- &nbsp; % &nbsp;| Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 192.168.0.1 - &nbsp; 99 | 126665 | 2526 | &nbsp; &nbsp;0 | &nbsp; &nbsp;4 | &nbsp; 31 | &nbsp; &nbsp;1 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.53.33.249 - &nbsp; 99 | 126253 | 2052 | &nbsp; &nbsp;0 | &nbsp; &nbsp;9 | &nbsp; 39 | &nbsp; 10 ||brad-core-2b-ae32-650.network.virginmedia.net - &nbsp; 99 | 126269 | 2017 | &nbsp; &nbsp;0 | &nbsp; 10 | &nbsp; 30 | &nbsp; 10 ||telecomitaliasparkle.lon13.atlas.cogentco.com - &nbsp;100 | 107530 | &nbsp; 13 | &nbsp; &nbsp;0 | &nbsp; 40 | &nbsp; 76 | &nbsp; 76 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ae10.milano58.mil.seabone.net - &nbsp;100 | 107609 | &nbsp; 33 | &nbsp; &nbsp;0 | &nbsp; 41 | &nbsp; 55 | &nbsp; 38 ||tcma5-ic-1-ae0-0.network.virginmedia.net - &nbsp; 99 | 126307 | 2042 | &nbsp; &nbsp;0 | &nbsp; 13 | &nbsp; 91 | &nbsp; 11 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ae10.edge1.man2.sp.lumen.tech - &nbsp;100 | 125069 | &nbsp;505 | &nbsp; &nbsp;0 | &nbsp; 21 | &nbsp; 71 | &nbsp; 18 || &nbsp; &nbsp; &nbsp; &nbsp;ae2.3204.edge7.ams1.neo.colt.net - &nbsp; 99 | 126127 | 1995 | &nbsp; &nbsp;0 | &nbsp; 27 | &nbsp;701 | &nbsp; 22 || BLIZZARD-EN.edge7.Amsterdam1.Level3.net - &nbsp; 99 | 126125 | 2032 | &nbsp; &nbsp;0 | &nbsp; 26 | &nbsp;130 | &nbsp; 23 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ae2-br02-eqam1.as57976.net - &nbsp; 99 | 125784 | 1762 | &nbsp; &nbsp;0 | &nbsp;241 | 4522 | &nbsp;171 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; No response from host - &nbsp;100 | 107486 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 | &nbsp; &nbsp;0 || &nbsp; &nbsp; &nbsp; &nbsp; et-0-0-0-pe04-eqam3.as57976.net - &nbsp; 99 | 126184 | 2057 | &nbsp; &nbsp;0 | &nbsp; 23 | &nbsp; 62 | &nbsp; 22 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 137.221.66.47 - &nbsp; 99 | 126281 | 2032 | &nbsp; &nbsp;0 | &nbsp; 23 | &nbsp; 47 | &nbsp; 23 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.105.34.35 - &nbsp;100 | 107592 | &nbsp; 34 | &nbsp; &nbsp;0 | &nbsp; 43 | &nbsp; 49 | &nbsp; 41 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10.105.40.98 - &nbsp;100 | 107589 | &nbsp; 19 | &nbsp; &nbsp;0 | &nbsp; 44 | &nbsp; 52 | &nbsp; 44 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 10.18.0.2 - &nbsp;100 | 107525 | &nbsp; 14 | &nbsp; &nbsp;0 | &nbsp; 44 | &nbsp; 49 | &nbsp; 44 || &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 66.40.180.242 - &nbsp; 99 | 126677 | 2526 | &nbsp; &nbsp;0 | &nbsp; 27 | &nbsp; 58 | &nbsp; 23 ||________________________________________________|______|______|______|______|______|______|&nbsp; &nbsp;WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting &amp; Cloud Provider&nbsp;

Donwest1 · Answer

Also, should i be using the IP that is automatically entered when setting up the new monitor on the BQM?

When using WinMTR, I saw on one of the gaming forums to enter a CMD prompt - -an | findstr 3724 in order to obtain the IP in game? (I'm sorry if this doesn't make sense... I'm not very tech savvy!

Vikki_M · Answer

Hi Donwest1
Thanks for your post and welcome to our community.
We're sorry to hear you're having some issues when gaming.&nbsp;
Is the service stable outside of playing that game?
Please do send us the BQM when you can and we'd be happy to take a look :).
&nbsp;

Donwest1 · Answer

Hello Vikki, and thanks very much for your reply.The problem does seem stable outside of the game. I have spoken to the game developers, and followed all the steps they provided, including a completely fresh install of windows. Unfortunately, the problem persists and Blizzard (the game developers) have advised that they are unable to see any issues causing disconnects on their side.recently, there have been a few days where I get disconnected every 10-15 minutes for around the first hour of gameplay, and then things seem to settle down. Today has been the first day without a single disconnect since I started experiencing the problem.I am pretty certain that the issue is on your side, and not Blizzard, as I have been playing for years and have never had any problems until making the switch to Virgin Media.How would it be best to send over the BQM details? I have also recently started to log the dates and times I have had disconnects if that would help.Thanks again for your reply.

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