Unstable Ping and packet Loss
For over a year now, I have been experiencing unstable ping and packet loss while playing online games. I use a graphical ping checker with Google, and the packet loss and increased ping occur simult...
Forum Discussion
Hi OllieDutts
We've checked today for you, and the issue in your area is ongoing. You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We're sorry, our engineers are working hard to resolve this for you.
The estimated fix time is showing at 7/11/24.
You can check for updates here
We're very sorry for any inconvenience this interruption in service may be causing.
I reported this issue back in July… I would also like to know how you know my address as I haven’t shared it with you.
the issue isn’t the consistency of the connection… it’s the latency of the ping. You have too much traffic for the lines to handle…. You need to either upgrade or you will continue to lose customers to BRSK.
Hello OllieDutts.
We're sorry to hear the issue is still persisting.
Regarding your question about how we knew your address?
Within the T&C's of joining our community forum, you agree to the team being able to securely see details to aid you with any faults or issues.
Gareth_L
