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sneezealert's avatar
sneezealert
Joining in
7 months ago

Unstable Ping and packet Loss

My Broadband Ping - VM Home

Hope it's OK if I add my problem here as well - I didn't want to start a new identical thread, apologies to OP and mods if this against rules. Have been having the same for quite a few months now.

Thought the culprit was my poor wifi, but if anything things have got worse since installing a wired connection from the router downstairs to my main computer setup. During the daytime the connection seems to drop for 5-10 seconds on a semi-regular basis, sometimes every 15-20 mins, other times far less frequently. Main symptoms are video calls freezing and streams reverting to 160p for a few seconds before returning to full resolution - all over direct wired connection to the router.

My SQM seems to evidence this with persistent dropped packets between 0800 and 0200. Reaching the stage where I would not renew with Virgin at any price unless resolved.

Any help or advice appreciated. 

 

 

[MOD EDIT: Post split to create own thread]

8 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 months ago

    Maybe something some where needs a reboot but do that to your own hub and router and stuff if using.

    Or noise by someone turn there hub on and off at the time packet loss stops

    • sneezealert's avatar
      sneezealert
      Joining in
      7 months ago

      Thanks. You can probably see on the graph the time last night where I factory reset my Hub!

      Experience unchanged last night unfortunately, except for the packet loss continuing through the night instead of stopping for a few hours while asleep.

      • sneezealert's avatar
        sneezealert
        Joining in
        7 months ago

        Was a bit painful, but arranged an engineer visit via live chat this morning. Hope they can work out what is going on. 

  • DannyEvans's avatar
    DannyEvans
    On our wavelength
    7 months ago

    I'm in the exact same situation mate. Had a thread open for 5 days with no reply by virgin. Put a complaint in and spoke to someone today who told me there is no issues with the connection but BQM shows different. As arguing with them for 4 hours before they decided to send another tech. 6th visit now, no doubt they will tell me everything is fine

     

     

  • sneezealert's avatar
    sneezealert
    Joining in
    7 months ago

    Engineer just visited. Very friendly guy, said there was some corrosion in the street cabinet on my line and a lot of my channels weren't working correctly. He replaced some of the connectors in there.

    Hoping this will have helped out, but will monitor over the next few days to see if the problem continues.

    For the benefit of any other readers, here were the problems that caused me to log the issue. Separate graphs as I experimented between Hub 4 Router and Modem modes to ensure my own equipment was not at fault:

    My Broadband Ping - VM Modem ModeMy Broadband Ping - VM Router Mode

  • DannyEvans's avatar
    DannyEvans
    On our wavelength
    7 months ago

    Glad you have got this sorted mate. My engineer is due in the morning so fingers crossed mine gets sorted