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Kyle87g's avatar
Kyle87g
Joining in
2 months ago

Unable to play Pantheon on steam

Evening,

I'm trying to play a new game called Pantheron Rise of The Fallen, but the game will no longer login, I have been informed by the devs it could be my ISP blocking the below link, any chance someone is able to check to see if the below link is blocked please.

gl-cacxhwf7dqdvfhc8.westus3-01.azurewebsites.net
Company: Visionary Realms

  • Please see comments from the game dev below.

    Artois | Director CS/Partner Dev — 12/15/2024 9:28 PM
    If you are getting connection issues at login, the issue is most likely an application is blocking access to our SSL certificate server. Many ISP's use web filtering in their managed routers. Additionally, security applications may also be using web filtering.
    You need access to gl-cacxhwf7dqdvfhc8.westus3-01.azurewebsites.net as that is our SSL certificate server.
    Please reach out to your ISP and give them that URL

  • Client62's avatar
    Client62
    Alessandro Volta

    Access looks ok to : gl-cacxhwf7dqdvfhc8.westus3-01.azurewebsites.net

    >nslookup gl-cacxhwf7dqdvfhc8.westus3-01.azurewebsites.net
    Server: cache1.service.virginmedia.net
    Address: 194.168.4.100

    Non-authoritative answer:
    Name: waws-prod-usw3-033-1a24.westus3.cloudapp.azure.com
    Address: 20.118.138.142
    Aliases: gl-cacxhwf7dqdvfhc8.westus3-01.azurewebsites.net
    waws-prod-usw3-033.sip.azurewebsites.windows.net

    >ping gl-cacxhwf7dqdvfhc8.westus3-01.azurewebsites.net

    Pinging waws-prod-usw3-033-1a24.westus3.cloudapp.azure.com [20.118.138.142] with 32 bytes of data:
    Reply from 20.118.138.142: bytes=32 time=149ms TTL=105
    Reply from 20.118.138.142: bytes=32 time=148ms TTL=105
    Reply from 20.118.138.142: bytes=32 time=145ms TTL=105
    Reply from 20.118.138.142: bytes=32 time=145ms TTL=105

    Ping statistics for 20.118.138.142:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 145ms, Maximum = 149ms, Average = 146ms