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Re: Constantly lagging / ping spikes / poor performance

For the last 4-5 months I've been getting really frustrating lag on games, the ping within the game will spike occasionally to 180-200ms and will obvious cause jumping etc..

I phoned VM and they advised that my Omada gear was likely the issue, so I reluctantly dropped the VM Super Hub out of modem mode and into router mode - no dice.

I'm honestly at my wits end with this, the service is completely unusable, I never get > 800mbps on my line even though I'm paying for 1gbit.

7 Replies

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3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138000000	8.4	41	QAM 256	1
2	146000000	8.1	41	QAM 256	2
3	154000000	8.1	41	QAM 256	3
4	162000000	7.7	41	QAM 256	4
5	170000000	7.2	41	QAM 256	5
6	178000000	7.9	41	QAM 256	6
7	186000000	8.2	41	QAM 256	7
8	194000000	8.5	40	QAM 256	8
9	202000000	8.1	40	QAM 256	9
10	210000000	7.7	40	QAM 256	10
11	218000000	7.4	40	QAM 256	11
12	226000000	7.4	40	QAM 256	12
13	234000000	7.5	41	QAM 256	13
14	242000000	7.5	41	QAM 256	14
15	250000000	7.7	41	QAM 256	15
16	330000000	9.7	41	QAM 256	25
17	338000000	9.8	41	QAM 256	26
18	346000000	9.7	41	QAM 256	27
19	354000000	9.6	41	QAM 256	28
20	362000000	9.6	41	QAM 256	29
21	370000000	9.6	41	QAM 256	30
22	378000000	9.7	41	QAM 256	31
23	386000000	9.5	41	QAM 256	32
24	394000000	9.5	41	QAM 256	33
25	402000000	9.5	41	QAM 256	34
26	410000000	9.5	41	QAM 256	35
27	418000000	9.4	42	QAM 256	36
28	522000000	10.1	42	QAM 256	38
29	530000000	10.1	42	QAM 256	39
30	538000000	10.3	42	QAM 256	40
31	546000000	10.7	42	QAM 256	41

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	241	0
2	Locked	41	259	0
3	Locked	41	285	0
4	Locked	41	277	0
5	Locked	41	351	0
6	Locked	41	486	23
7	Locked	41	309	0
8	Locked	40	423	0
9	Locked	40	489	0
10	Locked	40	539	0
11	Locked	40	547	0
12	Locked	40	641	0
13	Locked	41	669	0
14	Locked	41	789	0
15	Locked	41	821	0
16	Locked	41	1101	0
17	Locked	41	1027	0
18	Locked	41	1138	0
19	Locked	41	1158	0
20	Locked	41	1299	0
21	Locked	41	1555	0
22	Locked	41	1724	0
23	Locked	41	2028	0
24	Locked	41	1560	0
25	Locked	41	1736	0
26	Locked	41	1742	0
27	Locked	42	1805	0
28	Locked	42	2949	0
29	Locked	42	2831	0
30	Locked	42	2805	0
31	Locked	42	2919	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

37

Locked

42

9.5

3814376151

140

legacy1
Alessandro Volta
12 months ago
VM have not good control of upstream when people in your area upload causing you to spike even if your idle
TheWibbles
Joining in
12 months ago
https://www.thinkbroadband.com/broadband/monitoring/quality/share/29115f3de133a10563b567e988173dbf3414704f

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