Forum Discussion

Kellumbo's avatar
Kellumbo
Tuning in
20 days ago

Ps5 will not connect

I’ve always used Wi-Fi for my ps5 yesterday my ps5 will not connect it just scans then fails on the internet part

all other devices are working fine 

6 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Faulty hub for the Wifi ask for a new new unless you want a real faster fix?

  • I’ve tried resetting my router . Cleared my cache on ps can’t get it to work 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team

      Hello Kellumbo

       

      We're sorry to hear of the issues connecting your PS5 via your wireless network, we appreciate you raising this via the forums.

       

      From the information provided and that all other devices are working fine this may be a settings issues via the console or as Client62 has advised, the connection may have been paused via the Connect App. We'd recommend checking the Connect App if you or anyone else in the property has this set up to see if that is the case.

  • Client62's avatar
    Client62
    Alessandro Volta

    Check if an evil hand using the VM Connect app has blocked access for the PS5.

      • Client62's avatar
        Client62
        Alessandro Volta

        Change the MAC Address on the PS5 & see if it reconnects to the internet.