ping spikes ands packet loss while gaming

Hi i started with virgin lkess than a week ago and already its turning into a ,istake. i was with virgin about 6 years ago before and had this problem and they said its a utilization issue and will be fixed soon.

6 years later im 2 miles down road and it still seems to be the case, i linked my bqm and router status below is everything ok? the engineer did add a 9db auth thing so i dont know, thanks.

https://www.thinkbroadband.com/broadband/monitoring/quality/view/2a3b755eadae8ef760e646caae338c62f3a...

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	9.9	42	QAM 256	25
2	139000000	12	42	QAM 256	1
3	147000000	11.6	41	QAM 256	2
4	155000000	11.3	41	QAM 256	3
5	163000000	11.3	42	QAM 256	4
6	171000000	11.2	42	QAM 256	5
7	179000000	11	42	QAM 256	6
8	187000000	10.9	41	QAM 256	7
9	195000000	11	42	QAM 256	8
10	203000000	10.6	41	QAM 256	9
11	211000000	10.3	41	QAM 256	10
12	219000000	9.9	41	QAM 256	11
13	227000000	9.5	41	QAM 256	12
14	235000000	9.2	41	QAM 256	13
15	243000000	9	41	QAM 256	14
16	251000000	8.9	41	QAM 256	15
17	259000000	9.1	41	QAM 256	16
18	267000000	9.4	41	QAM 256	17
19	275000000	9.6	41	QAM 256	18
20	283000000	9.7	42	QAM 256	19
21	291000000	9.9	41	QAM 256	20
22	299000000	10	42	QAM 256	21
23	307000000	10.2	42	QAM 256	22
24	315000000	10.1	42	QAM 256	23
25	323000000	10.3	42	QAM 256	24
26	339000000	9.6	41	QAM 256	26
27	347000000	9.4	42	QAM 256	27
28	355000000	9.3	41	QAM 256	28
29	363000000	9.4	42	QAM 256	29
30	371000000	9.7	42	QAM 256	30
31	379000000	9.8	42	QAM 256	31
32	387000000	9.7	42	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42
2	Locked	42
3	Locked	41
4	Locked	41
5	Locked	42
6	Locked	42
7	Locked	42
8	Locked	41
9	Locked	42
10	Locked	41
11	Locked	41
12	Locked	41
13	Locked	41
14	Locked	41
15	Locked	41
16	Locked	41
17	Locked	41
18	Locked	41
19	Locked	41
20	Locked	42
21	Locked	41
22	Locked	42
23	Locked	42
24	Locked	42
25	Locked	42
26	Locked	41
27	Locked	42
28	Locked	41
29	Locked	42
30	Locked	42
31	Locked	42
32	Locked	42

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

4.7

241977280

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	42.8	5120	QAM 64	1
1	43100000	42	5120	QAM 64	2
2	36600000	41.8	5120	QAM 64	3
3	30100000	41.3	5120	QAM 64	4
4	23600000	41.3	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

37.2

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

OFDMA

200

74000000

23 Replies

jpeg1
Alessandro Volta
10 months ago
Your downstream signal levels are a little above the recommended level, but this may not be the whole reason for your problems.
Your BQM link is not working. Can you look at their help page and make sure it is set up correctly?
- angelastinson
  On our wavelength
  10 months ago
  https://www.thinkbroadband.com/broadband/monitoring/quality/share/9800bcb15c283fce5130d3fe3eda08e06f8d2d61
  is this one good?
angelastinson
On our wavelength
10 months ago
this is the picture if not
jpeg1
Alessandro Volta
10 months ago
The link works. It shows unusually high latency for long periods. Do you have anything else running all the time, like streaming?
I think this justifies getting in a technician to adjust the signal levels, and you should show them the BQM trace because I think there is something else on your connection not showing up on these tests.
Someone else here with more experience may recognise the symptoms on that BQM.
- angelastinson
  On our wavelength
  10 months ago
  thats the thing there is only 2 of us in the house, theres 1 netflix thats used about 3 hours daily, 2 mobile phones and just 1 pc/ps5 when im gaming. during peak times i can get stutters every 30 seconds of so then early in a morning its 99% fine :(.
Client62
Alessandro Volta
10 months ago
It is a very strange BQM graph, are you quite sure that is your VM connection's Public IP ?
- angelastinson
  On our wavelength
  10 months ago
  yeah i tripple checked , same ip in his then in speedtest.net too. i dont understand how its so strange. im pretty good with network stuff but im as confused as you
jpeg1
Alessandro Volta
10 months ago
Is your PS5 using WiFi, or an ethernet cable? It will always work better when wired.
- angelastinson
  On our wavelength
  10 months ago
  wired i dont use wifi for anything except mobile
legacy1
Alessandro Volta
10 months ago
looks to be some type of buffer delaying that brings the minimum latency up at load somewhere doing QoS/BWM
legacy1
Alessandro Volta
10 months ago
run Continuous internet speed test at 1Mb up and down and see the jitter
Continuous internet speed test tool
- angelastinson
  On our wavelength
  10 months ago
  hi im doing it now, how long should i run it for?
legacy1
Alessandro Volta
10 months ago
not long 30 minutes
- angelastinson
  On our wavelength
  10 months ago
  is this the results? did for about 59 mins.
legacy1
Alessandro Volta
10 months ago
get be interning if downstream was the extra jitter
- angelastinson
  On our wavelength
  10 months ago
  did it again with it being more peak time this is my results
legacy1
Alessandro Volta
10 months ago
I can see from the liv BQM minimum latency has dipped