Forum Discussion

fordxman5's avatar
fordxman5
Joining in
2 years ago

Ping spikes + packet loss

Inititally was using modem mode with my own router, so the first bqm is that.

 

I then switched to router mode to eliminate variables

 

7 Replies

Sort By
  • fordxman5's avatar
    fordxman5
    Joining in
    2 years ago
    https://www.thinkbroadband.com/broadband/monitoring/quality/share/ac074b648502d0952c95472b4d4a7e19c6f8b872
    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for your posts fordxman5, and I'm sorry to hear of the service issues experienced.

      I've been able to run a flow on the connection and it appears that there is a short term connection issue in the local area that may be effecting multiple customers.

      We apologise for any inconvenience caused and advise you to keep up to date with the goings on in the local area via our Service Status Checker or Service Status Line - 0800 561 0061 

      Thanks,

      David_Bn

      • fordxman5's avatar
        fordxman5
        Joining in
        2 years ago

        Hi David,

        Neither of the two report any broadband issues, is there any estimated date to the issue being resolved?

        Thanks