Packet loss
Hi, I'm having a constant packet loss registered on my BQM:
It's been going like that for quite some time. The router is in the modem mode and it was fine for some time before the issue appeared. Could you please look into it? Thank you!
Forum Discussion
11 Replies
Upstream is poor, the Channels should all be 64QAM. Most likely noise in the circuit.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 242750000 4 38 256 qam 14 2 138750000 6.5 40 256 qam 1 3 146750000 6.1 40 256 qam 2 4 154750000 5.9 40 256 qam 3 5 162750000 5.9 40 256 qam 4 6 170750000 6 40 256 qam 5 7 178750000 5.8 40 256 qam 6 8 186750000 5.6 40 256 qam 7 9 194750000 5.4 40 256 qam 8 10 202750000 5.4 40 256 qam 9 11 210750000 5 40 256 qam 10 12 218750000 4.8 40 256 qam 11 13 226750000 4.6 40 256 qam 12 14 234750000 4.5 40 256 qam 13 15 250750000 3.5 38 256 qam 15 16 258750000 2.7 38 256 qam 16 17 266750000 3.7 38 256 qam 17 18 274750000 4.3 40 256 qam 18 19 282750000 4.3 40 256 qam 19 20 290750000 4.4 40 256 qam 20 21 298750000 4.5 38 256 qam 21 22 306750000 4.5 40 256 qam 22 23 314750000 4.3 40 256 qam 23 24 322750000 4 38 256 qam 24 Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.9 86149081 0 2 Locked 40.3 126740435 0 3 Locked 40.3 110688740 0 4 Locked 40.3 92262649 0 5 Locked 40.3 74618223 2645 6 Locked 40.3 63189062 0 7 Locked 40.3 55813672 0 8 Locked 40.3 53009903 0 9 Locked 40.3 52512709 0 10 Locked 40.3 56386035 0 11 Locked 40.3 61185161 0 12 Locked 40.9 66570824 0 13 Locked 40.3 74159918 0 14 Locked 40.3 81558163 0 15 Locked 38.9 83498807 0 16 Locked 38.9 76469000 0 17 Locked 38.6 68511615 0 18 Locked 40.3 62319957 0 19 Locked 40.3 60298160 0 20 Locked 40.9 61699463 0 21 Locked 38.9 63944534 0 22 Locked 40.3 64051179 0 23 Locked 40.3 64142883 0 24 Locked 38.9 62128106 0 Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 43100000 42 5120 32 qam 2 2 23600000 41 5120 64 qam 5 3 30100000 41.5 5120 32 qam 4 4 36600000 41.5 5120 64 qam 3 5 49600000 42 5120 64 qam 1 Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 10 0 2 ATDMA 0 0 13 0 3 ATDMA 0 0 10 0 4 ATDMA 0 0 4 0 5 ATDMA 0 0 10 0 Network Log
And they don't need the full diagnostics tests of router mode to know this is a problem
You will need to use Router mode when VM have picked this thread up. Until then, I wouldn't worry. The stats will not change between modes but VM can't run their "full" tests and diagnostics in modem mode. You can post your DS, US and Network log for comment at any time. Copy and paste as screenshots are hard to make out sometimes.
For some reason I couldn’t access the router settings through 192.168.0.1. Is because it is in the modem mode? This used to work before but now the page is just not loading.
- Lee_R
Forum Team
Hi bel-akor thanks for posting and welcome back to our community.
Sorry to hear you're having package loss. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
I'm willing to bet there full diagnostics test show nothing.
Shall I put it in the router mode, run it for some time (overnight?) and then post stats? The hub is not usable in a permanent router mode as it has no coverage.
VM will not diagnose Hub's in modem mode. They will insist the Hub is set to Router mode.
Check for local faults on 0800 561 0061 / 150.
Post your hub stats here from 192.168.0.1
