Forum Discussion

hendrix69's avatar
hendrix69
Tuning in
2 years ago

Lag spikes throughout the day

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9bb10fc1c84e71c73274365b91ea136a1819d886

I was noticing lag spikes while gaming so setup a BQM, could anyone with more knowledge  take a look please.

I have not set one up for a couple of years, but cant remember the graph being this choppy.

It is not showing now, but i did notice earlier that a couple of the "Upstream Bonded Channels Modulation" were "32 qam" and not "64 qam".

Thanks for any help offered.

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
36600000
Locked
Provisioning State
Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500004.940256 qam25
2202750000440256 qam9
3210750000440256 qam10
4218750000440256 qam11
5226750000440256 qam12
62347500003.940256 qam13
7242750000440256 qam14
82507500004.140256 qam15
9258750000440256 qam16
10266750000440256 qam17
112747500003.740256 qam18
122827500003.740256 qam19
132907500003.740256 qam20
14298750000440256 qam21
153067500003.940256 qam22
163147500004.140256 qam23
173227500004.440256 qam24
183387500005.140256 qam26
193467500005.340256 qam27
203547500005.540256 qam28
213627500005.940256 qam29
22370750000640256 qam30
233787500006.140256 qam31
243867500005.840256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.320170
2Locked40.93960
3Locked40.94460
4Locked40.34390
5Locked40.35130
6Locked40.37340
7Locked40.38200
8Locked40.39290
9Locked40.99510
10Locked40.910090
11Locked40.313470
12Locked40.314920
13Locked40.316660
14Locked40.320610
15Locked40.317860
16Locked40.920160
17Locked40.318050
18Locked40.325110
19Locked40.327610
20Locked40.333540
21Locked40.337480
22Locked40.940290
23Locked40.954340
24Locked40.960880

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660000047.8512064 qam3
22360000047.8512064 qam5
33010000047.8512064 qam4
44310003447.8512064 qam2
54960000047.8512064 qam1

 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Also, terrible BQM.  Something is amiss.  Your stats all look fine at the moment, but post your network log as well for comment.  Check the connections are at least "finger tight" as loose connections can cause noise ingress.

  • hendrix69's avatar
    hendrix69
    Tuning in
    2 years ago

    Thank you for the reply.

    i have checked all the connections and they are tight.

    Network Log

    Time Priority Description

    30/12/2023 05:44:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    30/12/2023 05:44:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    30/12/2023 02:07:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    28/12/2023 02:00:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    27/12/2023 21:20:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    27/12/2023 06:45:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 19:30:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 17:39:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 14:22:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 14:21:52Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 12:29:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 12:05:49Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 11:58:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 11:56:31Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 11:06:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 11:06:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 11:06:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 11:06:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    26/12/2023 11:06:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    • Lee_R's avatar
      Lee_R
      Forum Team
      2 years ago

      Hi hendrix69 thanks for posting and welcome back to our community.

      Sorry to hear of your connection issues and for any inconvenience this may be causing you. We've had a look at our systems and cannot find any issues from our side. I would like to take a closer look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 years ago
        Lee_R wrote:

        We've had a look at our systems and cannot find any issues from our side.

        BQM don't lie🙄

        and what the hell has smart WiFi got to do with BQM showing a problem!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Nothing much in the logs apart from SYNC errors on the 26th, along with the Time being reset to 1970. That's a normal thing btw, the Hub always resets to 1970 when it looses time from the network NTP servers.

  • hendrix69's avatar
    hendrix69
    Tuning in
    2 years ago

    Soooooooo....

    after going back and forth all last week, apparently i have lag spikes and lost packets on my internet because i have my Wifi turned off on my Superhub 3 !!!!!

    QUOTE

    " Thank you,

    I think I have found the issue. Your smart WiFi has been disabled.

    Please do a pin hole factory reset of the hub and this will evert back to the original settings and this will be enabled.

    We cant find any other issues with the service on our side. 

    Using a paper clip or a pen, press the pinhole marked 'RESET' on the back of your Hub for 20 seconds. This will restore the Hub to its default settings, which you'll find on the information panel on the bottom. Then switch off the Hub for a minute before turning it on again "

    Errr what?

    This is not the what is causing this problem, feel fobbed off right now.

    I think this is caused by either or both, oversubscribed internet in my area or the crappy puma chipset in the Superhub 3.

    I have always had lag spikes since i had the Superhub 3 installed, when it first came out a few years ago, probably 5-6  years ago, but seams to be getting much worse.

    I asked Virginmedia how much it would cost to upgrade my internet to the 1gb internet, so i could get the Superhub 5. I was told it would be £116 per month, i am paying £66 per month now for the M600 broadband, with TV and Phone.

    No way am i paying an extra £50 per month to maybe fix the crappy internet.

     

    Just a couple of questions to anyone who might know.

    1) Is there any way to get rid of the Superhub and use a third party Modem (i am guessing not, but worth an ask).

    2) Is the Superhub tied to an account? If say, i could borrow a Superhub 5 from someone would it work with my account, just to see if it is better than the Superhub 3.

     

    Thanks for any help offered.

  • hendrix69's avatar
    hendrix69
    Tuning in
    2 years ago

     

     this is todays BWM, this is not caused by Wifi being switched off on the SuperHub 3 !!

  • hendrix69's avatar
    hendrix69
    Tuning in
    2 years ago

     

    so last night the TV also started playing up, could not watch anything as the picture kept freezing. 
    So at 8pm i did another pin hole reset, So as from 8pm last night nothing is connected to the Superhub at all, nothing connected by LAN and nothing connected by Wifi to the hub, not even my phone line is connected, 

    The Superhub is in Factory Settings, Wifi is on, i have not changed anything and as you can see by the BQM this has not made any difference. 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Thank you for sending this over hendrix69, I am going to send you a PM so we can look into.

      Please keep an eye out for it.