Forum Discussion

parawson's avatar
parawson
On our wavelength
12 months ago

Lag spikes and packet loss

Hi,

Just this week I've suffered bad lag and packet loss when gaming,  previously my ping and latency was consistent.  I've attached a bqm graph from last 24 hours, i popped on game this morning, am I imagining it or is it a problem?

 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The ping spikes are quite normal, but the packet loss shouldn't be happening. 

  • parawson's avatar
    parawson
    On our wavelength

    Thanks, seems to only happen when gaming, I will continue to monitor it on bqm and if it keeps happening,  will get in touch with VM.

    • parawson's avatar
      parawson
      On our wavelength

       this is simulating warzone server in Germany 

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)

      Hey parawson,

      Welcome back to the Community Forums and thanks for the post.

      Sorry to see you have been having these issues, with packet loss this is often linked to the servers/games you are playing rather than our connection, can you confirm if this happens on other games that you play?

      Regardless with this we would like to go about processing out a technician to look into this further for you, for this I will be sending you a private message.

      Joe

      • parawson's avatar
        parawson
        On our wavelength

        Hi Joe,

        When this happens I use the virgin app to check my status, to check for outages etc, when it checks my "equipment" it says a factory reset us needed, I do this and everything is fine for a day or two, then the same thing starts happening and I check again and another reset is needed. 

        I don't know why but this only started happening about 2 -3 weeks ago, before that I had no problems.