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DemolishedMan's avatar
DemolishedMan
Joining in
10 months ago

I think DNS lookup is failing for a site I use every day api.guildwars2.com

Until this morning (13/07/24) I've been able to connect to api.guildwars2.com using a number of third party websites such as https://gw2efficiency.com

However today these sites have failed for me, they are still working for other users. A ping test and tracert suggest there could be a DNS issue at Virgin.

C:\Users\mrspr>tracert api.guildwars2.com

Tracing route to api.guildwars2.com [52.58.173.61]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms RT-AX82U-D100 [192.168.50.1]
2 * * * Request timed out.
3 14 ms 15 ms 9 ms lutn-core-2a-ae63-650.network.virginmedia.net [62.252.64.65]
4 * * * Request timed out.
5 19 ms 13 ms 12 ms eislou2-ic-4-ae0-0.network.virginmedia.net [62.254.59.130]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Thank you for looking.

Regards

 

 

 

2 Replies

  • Thanks for reaching out to us DemolishedMan, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues you've been experiencing with the website you wish to use.

    Can you please confirm if this is still ongoing or has since been resolved?

    Please confirm if our router has and is currently in modem mode?

    Thanks,

    David_Bn 

    • DemolishedMan's avatar
      DemolishedMan
      Joining in

      This issue resolved sometime between 09:00 and 12:00 on the 16th.

      The site was reachable using a proxy, so the problem was not with my router or PC.