Am seeing regular though erratic ping latency spikes above 250ms. As a long time customer the service has largely been great, so what has been happening these last few weeks/months? Am on 500M package with a Hub3. Just signed up for BQM and here's what I have so far...
Pretty much unusable for online gaming now... hope there is a fix out there unless it's local to me? I'll post other stats from router in follow up post.
Item Status Comments
| Acquired Downstream Channel (Hz) | 523000000 | Locked |
| Ranged Upstream Channel (Hz) | 36600000 | Locked |
| Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 523000000 | -1.5 | 37 | 256 qam | 21 |
| 2 | 363000000 | 0.4 | 38 | 256 qam | 1 |
| 3 | 371000000 | 0.4 | 38 | 256 qam | 2 |
| 4 | 379000000 | 0.5 | 38 | 256 qam | 3 |
| 5 | 387000000 | 0.5 | 38 | 256 qam | 4 |
| 6 | 395000000 | 0.5 | 38 | 256 qam | 5 |
| 7 | 403000000 | 0.2 | 38 | 256 qam | 6 |
| 8 | 411000000 | 0 | 38 | 256 qam | 7 |
| 9 | 419000000 | -0.4 | 38 | 256 qam | 8 |
| 10 | 427000000 | -0.2 | 38 | 256 qam | 9 |
| 11 | 435000000 | -0.5 | 38 | 256 qam | 10 |
| 12 | 443000000 | -0.5 | 38 | 256 qam | 11 |
| 13 | 451000000 | -0.4 | 38 | 256 qam | 12 |
| 14 | 459000000 | -0.5 | 38 | 256 qam | 13 |
| 15 | 467000000 | -0.7 | 38 | 256 qam | 14 |
| 16 | 475000000 | -0.7 | 38 | 256 qam | 15 |
| 17 | 483000000 | -0.9 | 38 | 256 qam | 16 |
| 18 | 491000000 | -0.9 | 37 | 256 qam | 17 |
| 19 | 499000000 | -1.2 | 37 | 256 qam | 18 |
| 20 | 507000000 | -1.5 | 38 | 256 qam | 19 |
| 21 | 515000000 | -1.7 | 37 | 256 qam | 20 |
| 22 | 531000000 | -1.4 | 38 | 256 qam | 22 |
| 23 | 539000000 | -1.5 | 37 | 256 qam | 23 |
| 24 | 547000000 | -1.5 | 37 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 37.6 | 19136 | 0 |
| 2 | Locked | 38.6 | 3202 | 0 |
| 3 | Locked | 38.6 | 3464 | 0 |
| 4 | Locked | 38.6 | 3408 | 0 |
| 5 | Locked | 38.9 | 3577 | 0 |
| 6 | Locked | 38.6 | 4224 | 0 |
| 7 | Locked | 38.6 | 4847 | 0 |
| 8 | Locked | 38.6 | 5682 | 0 |
| 9 | Locked | 38.6 | 7469 | 0 |
| 10 | Locked | 38.6 | 5809 | 0 |
| 11 | Locked | 38.9 | 7323 | 0 |
| 12 | Locked | 38.6 | 8843 | 0 |
| 13 | Locked | 38.6 | 8214 | 0 |
| 14 | Locked | 38.6 | 9473 | 0 |
| 15 | Locked | 38.6 | 11514 | 0 |
| 16 | Locked | 38.6 | 10377 | 0 |
| 17 | Locked | 38.6 | 11983 | 0 |
| 18 | Locked | 37.6 | 13114 | 0 |
| 19 | Locked | 37.6 | 14964 | 0 |
| 20 | Locked | 38.6 | 15933 | 0 |
| 21 | Locked | 37.6 | 19959 | 0 |
| 22 | Locked | 38.6 | 18622 | 0 |
| 23 | Locked | 37.6 | 19318 | 0 |
| 24 | Locked | 37.6 | 18963 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 1 | 36600000 | 36.3 | 5120 | 64 qam | 3 |
| 2 | 23600000 | 34.8 | 5120 | 64 qam | 5 |
| 3 | 30100000 | 34.8 | 5120 | 64 qam | 4 |
| 4 | 43100000 | 36.3 | 5120 | 64 qam | 2 |
| 5 | 49600000 | 37.8 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 1 | ATDMA | 0 | 0 | 1 | 0 |
| 2 | ATDMA | 0 | 0 | 0 | 0 |
| 3 | ATDMA | 0 | 0 | 0 | 0 |
| 4 | ATDMA | 0 | 0 | 0 | 0 |
| 5 | ATDMA | 0 | 0 | 1 | 0 |
Nothing relevent in the log file for today's date
Upstream is possibly a tad low on the power, but the rest look fine. The BQM has not been running long enough for a full day's check. However it's a bit iffy looking for that short period. A longer BQM time period would show more.
Thanks for having a look. Here's updated version. Less yellowey but any concern still?
Hi krelm2,
I've had a look at things from our side and everything looks to be within the specifications we would expect 🙂
how has the connection been since you posted?
Do you have a live link to your BQM?
Alex_Rm
Hi Alex - it's been slightly better this week apparently. Here's link to the BQM - what do you think?
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9777feb401ab734c8d95392412c6145d5f9ee044
