"pings of up to circa 14k"
Is that 14,000 ms ? If Yes, how is that being measured ?
Yes, 14000ms. It's measured through an in game addon which measures latency. It updates once every 30 seconds so it's not an exact science but to put it into realistic terms I'm frequently waiting 5 - 10 seconds for a response having pressed an in game button when a spike occurs.
Hi Bettymartin
Welcome to our community forums and sorry for the delay in getting to you. We can understand the frustration caused by connectivity issues and we want to best help. We have run some tests and we can see ongoing issues and some hub data issues. We are sending you a private message to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
