High Latency and Packet loss for gaming and websites.
Hi, Since about February I've been experiencing very high latency in online games such as World of Warcraft (pings of up to circa 14k, huge lag spikes every couple of minutes and frequent disconnects which make gaming more or less impossible). I have started seeing similar issues with other online games recently too and websites where a connection is maintained (roll20.net for example) often lag out and take time to load. The issue exists for me on both wired Ethernet and Wi-fi and exists on 2 separate PC's in my house, one running Win 11 and one running Win 10. If I switch to a VPN, the issue resolves and I no longer suffer latency and lag spikes so I believe my home equipment is sound. Using a VPN permanently is not a viable solution however and I need this resolved. I have been running a BQM graph for some time posted here below but it doesn't indicate significant issues that I can see. I have also run traceroutes through both WinMTR and Pingplotter and the issue seems to consistently begin at a hop labelled "aor.uk-lon03a-ri1.network.virginmedia.net" where I frequently start to see up to 100% packet loss on the route to whichever server I'm trying to trace. I have had an engineer call out, he checked all my equipment and the local exchange on my street and confirmed all was working correctly and also ran tests from my pc to confirm the router is operating properly. The router has also been replaced about 6 months ago as I believed at the time that may have been the issue but the problem has persisted. I am on a 1Gbit plan with a Hub5. I do not use modem mode. Everything I'm seeing indicates a problem with the particular network hop so I'm hoping someone can take a look for me. <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/bdca13531fcbaf42dd7fc257708c2371d258617d"><img alt="My Broadband Ping - Home" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/bdca13531fcbaf42dd7fc257708c2371d258617d.png" /></a> Thanks in advanceUnstable ping/latency & packet loss
Hi, Like quite a few others, over the past few months my Gig1 connection has been suffering from periods of high latency & packet loss. This doesn't really affect streaming, web browsing etc, but it totally kills any kind of competitive gaming. I've tried factory resetting the router, reseating connections etc. Nothing's worked. Does anyone have any advice? Todays graph so far: Yesterday: Saturday: Some stats... Item Status CommentsChannel Overview Downstream Upstream Cable Modem Status Online DOCSIS 3.1 Primary downstream channel Locked SC-QAM DOCSIS 3.0 channels 31 6 DOCSIS 3.1 channels 1 0 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 -6.599998 35.779911 QAM256 25 1 139000000 -6.099998 35.595078 QAM256 1 2 147000000 -6.500000 35.595078 QAM256 2 3 155000000 -6.700001 35.595078 QAM256 3 4 163000000 -6.799999 35.595078 QAM256 4 5 171000000 -6.799999 35.595078 QAM256 5 6 179000000 -6.700001 35.595078 QAM256 6 7 187000000 -6.400002 35.595078 QAM256 7 8 195000000 -6.299999 35.779911 QAM256 8 9 203000000 -6.099998 35.779911 QAM256 9 10 211000000 -5.799999 35.779911 QAM256 10 11 219000000 -5.700001 35.595078 QAM256 11 12 227000000 -5.400002 35.779911 QAM256 12 13 235000000 -5.299999 35.779911 QAM256 13 14 243000000 -5.200001 36.386890 QAM256 14 15 251000000 -5.200001 35.779911 QAM256 15 16 259000000 -5.099998 35.779911 QAM256 16 17 267000000 -5.400002 35.779911 QAM256 17 18 275000000 -5.599998 35.595078 QAM256 18 19 283000000 -5.900002 35.779911 QAM256 19 20 291000000 -6.000000 35.779911 QAM256 20 21 299000000 -5.599998 35.779911 QAM256 21 22 307000000 -5.700001 35.595078 QAM256 22 23 315000000 -6.000000 35.779911 QAM256 23 24 323000000 -6.400002 35.779911 QAM256 24 26 339000000 -6.599998 35.779911 QAM256 26 27 347000000 -6.500000 35.779911 QAM256 27 28 355000000 -6.500000 35.779911 QAM256 28 29 363000000 -6.400002 36.386890 QAM256 29 30 371000000 -6.299999 36.386890 QAM256 30 31 379000000 -6.299999 36.386890 QAM256 31
