Forum Discussion

SamG01's avatar
SamG01
On our wavelength
2 years ago
Solved

High Latency and Packet Bursts Making Online Games Unplayable

Hello This has been going on for a while now but it has got even worse recently. Mainly in the evenings I'm getting high latency and packet bursts in Call of Duty, Battlefield and World of Warcraft....
  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi SamG01 👋

    Thanks for posting, and welcome back to the Community Forums.

    I'm sorry to hear you're experiencing problems with your service and high latency when gaming. I've taken a look at things on our side, and on your BQM and can see that there are continuous spikes on high latency, with this primarily being between 8PM and 10PM.

    It does appear that your service is identifying some packet loss on our side, so we will need to get a Technician to visit the property. Please look out for my private message in the top-right, white envelope or by tapping your profile picture, then "Messages".

    Thanks,

SamG01's avatar
SamG01
On our wavelength
2 years ago

I'm still having latency problems and the router keeps needing to be rebooted. Please can I have an engineer visit sometime this week?

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Sorry to hear you are still having latency issues when gaming SamG01 

    To best look into this issue and a resolution, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,