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Sinestah's avatar
Sinestah
Tuning in
7 months ago
Solved

Gaming latency and ping spikes

Ever since I had VM installed 2gig about a month ago  I am constantly getting 5-10 second freezes in warcraft and ping shoots to 1000ms and settles back down again, had an engineer visit and said there was a few dirty fibres and have now cleaned them up, was hopeful but issue still there, I am hard wired to router and the wifi signal does the same when trying to work from home on zoom calls in a different room constant disconnects and having to reconnect again, any help or things I could try tpo rectify this.

Cheers

  • Sinestah's avatar
    Sinestah
    20 hours ago

    Hi, I had an engineer out today whom cleaned all fibre connections and replaced the hub5x and since then I have had no ping spikes or lag in gaming for 7 hours so far

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  • Sinestah's avatar
    Sinestah
    Tuning in
    7 months ago

    Also meant to add the connect app hardly ever connects to hub as it cant locate it

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      7 months ago

      Hi Sinestah 

      Welcome back to the Community Forums. 

      Sorry to hear that you're having issues with your services at this time. We’re aware that a small handful of customers may be experiencing latency spikes and we apologise for any inconvenience caused. Our team has taken steps to help minimise any disruption while continuing to work on a permanent resolution as a priority.

       

      • Fernandofan08's avatar
        Fernandofan08
        Tuning in
        6 months ago

        Any news on sorting it out? 3 months and it's still happening. I keep losing all internet and poor signal upstairs. It's a joke