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StephD1963's avatar
StephD1963
Joining in
2 months ago

Wrong email for verification

I've been locked out of my virgin email account. When asked to submit another email address for verification I mistyped it and now I can't change it. The only option is to resend which is a bit pointless. How can this be solved ? 

  • Hello StephD1963.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having difficulty setting up and accessing your email account.

    It's possible to amend the email address from here
    If you don't mind, I'll need to send you a private message to pass security first.
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L