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Ed19's avatar
Ed19
Joining in
2 months ago

wont accept password

Hi how do i change my email password, im with gmail, but when i try to log into my email on my pc via virgin meida it shows my email is correct but my password isnt. i have forgot email but i never recieve an email on my phone to be able to change it, any help would be great 

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 months ago

    Ed19 

    Can you please clarify a bit so that we can get a better idea of the problem?

    You say   “im with gmail”   so are you trying to log into a gmail.com  email account or a virginmedia.com, blueyonder.co.uk or ntlworld.com  (in other words, a VM) email account?  

    When you say "i try to log into my email on my pc via virgin meida " are you doing that from this screen on the VM website?

    Or did you enter the details into a different screen? 

    Finally, you also say “have forgot email".   So:

    • does that mean you really have forgotten the email address, and if so are you referring to a gmail address or a virginmedia email address?
    • Or did you really mean to say “have forgotten the password”?

    If you could provide a bit more specific detail, a forum member will have better idea of what advice to give you.

    Coenoby