Hi there
Yes, I know I should change my BY address I've had for decades, but it's so tied up with my life and work and admin. I have a Gmail but i like the BY interface better. But suddenly it so many of my emails are disappearing into people's spam files. Any idea, anyone, on how I can stop this happening? If there's a practical solution (rather than warning me off BY) it would be so appreciated.
Thanks, Jane
Pleased to see I am not alone. So many people reporting the same problem with emails going to gmail spam. Are Virgin working on this?
I've just had to tell someone not to come over to check whether I'm alive because my emails to her gmail address haven't been received. Will someone from VM please get this issue resolved with Gmail.
Forum TeamHi there,
We're sorry to hear this is ongoing. We've been investigating this and as it stands, it doesn't appear to be an issue on Virgin Media's end. We are still investigating things though however there is no further update as of yet.
Apologies for any inconvenience caused.
I have just been advised by a friend that my blueyonder emails are also having the same problem. Virgin Media - can you please issue and update as to when this likely to be resolved. Bob
The problem is at Gmail/Google. It is for them to resolve but they don't seem inclined to do so.
I don't have a Blueyonder email account myself but I've done a bit of digging for a friend. It appears Google made some changes to the requirements for emails with the aim of reducing SPAM. See what they have specified under the heading "Requirements for all senders" here (https://support.google.com/a/answer/81126) and see an interview which can be found here (https://www.spamresource.com/2024/01/talking-2024-gmail-sender-requirements.html). My guess is that VM has not kept up with these requirements resulting in emails being diverted to spam. Therefore, whilst Google has made the change, it appears this has been done for good reasons and I don't think the problem is at Google but most likely at VM for not keeping up.
Admins please read. https://support.google.com/a/answer/81126?visit_id=638768858832690686-3064742833&rd=1#authentication&zippy=%2Crequirements-for-all-senders
Bearing in mind that blueyonder.co.uk is for residential users to send mail, the only things Virgin Media has to worry about is
SPF - Already used
DKIM - Already used
DMARC - Already used
Mail server banner matches IP address of server - Correct
Forward and reverse IP's match - Correct
Sent mail is also encrypted using StartTLS between Virgin's outbound server and Gmails inbound one
This is literally content filtering gone wrong at gmails end
An update from me on this situation - since no one from VM seems willing or able to give one. BY emails are no longer going to the spam folder in Gmail. They're blocked altogether.
And me too ! It’s causing real problems for me. Is there no update from VM yet please?
Forum TeamHi Eleni2,
Thank you for reaching out to us in our community and welcome, we are sorry to see your emails you send go into the receivers spam folder, the person receiving the emails would need to mark as not spam to stop this.
Regards
Paul.
Hi Paul
Are VM doing anything about this? I have clients marking my emails as not junk but it is still happening. It seems to be just clients using gmail accounts.
Thank you.
Can I say, this, is an example of when your postmasters need to step up to the mark and and work with their opposite equivalents at Google.
To do this they may need to gather complete headers (via PM) in order to have Google investigate just what is happening with emails sent with blueyonder.co.uk addresses in.
Ravenstar68
My wife and I have blueyonder accounts. Our mails are going to others' spam or disappearing.
Some are vital – for example critical stuff with our daughter's school where the domain isn't gmail but I guess (but don't know) that the school's provider is google.
Also my professional stuff. I earn my living as a journalist and I have thousands of contacts. Just changing my email address isn't a feasible solution. I've been paying virginmedia £50 or so a month for 25 years (that is, £15,000 total).
The emails are now being blocked by gmail accounts, not just labelled as spam. I just sent a test message from my wife's blueyonder address to my gmail address as it simply hasn't arrived, despite showing happily in her sent mail box.
Sort it please
Paul
Joining in this tale of woe for old Blueyonder address users. My problem seems to be even worse than some above: most, or possibly now all, of my outgoing email from that address is going to recipients' spam, to ANY address - and this includes people I have been emailing at the same address for 30 years. I have today raised a "ticket" about the issue and spoken to someone who tried to be helpful, but made it pretty obvious that this is a problem they don't know how to fix, and intimated that these old accounts are unstable.
This is my work address as well as home, so it's seriously affecting work now. I've been using my Gmail account instead, but alarmingly it seems some of those emails are landing in spam as well. The person I spoke to said that the issue had been flagged to the tech team and she hoped they would be in touch, which sounded less than reassuring or definite. She then said that as it was affecting my work, her advice would be to leave. As in, leave Virgin Media. I didn't hear that one coming. And if this gets back to her, my issue is absolutely not with her, it's with the amateurish and dismissive way in which this company is run. Close to wit's end, please advise.
Mine too! It's only been happening to me the last couple of weeks. All recipients have been in my address book and regularly used with no problems for years before. It's causing problems. Please Virgin advise.
Ok so VM not moving to help us out here. There eems to be various threads where we all agree there's a problem. It doesn't matter if mail is sent from a phone or computer or via an app or direct webmail.
Is there anyway we can all get together en masse to at least get an explanation that is not directed to just one person but us all? Please
If we are forced to leave BY and adopt another email address - say gmail - has anyone got any guidance about a good process for notifying all correspondents and replacing the email address in all affected accounts?
I'm in the same boat. Have no choice but leave VM - been with them since the start. It happens arbitrarily with me - some gmails, not others. Impossible to know without emailing recipient from another address. VM never much cared about their email, especially webmail - and judging from above responses, still don't. Not sure they realise how serious this will be for their business
“has anyone got any guidance about a good process for notifying all correspondents and replacing the email address in all affected accounts?”
I went through that process about 5 years ago when I moved from the (non VM) email account I had used for many years to a new email account.
Here are my thoughts on that experience :
1) Pick the right email provider for you. Gmail is the go-to these days but not everyone is happy with Google’s attitude to data privacy. They generate revenue through targeted advertising by analysing user (so, your) data and not everyone is happy with that. If you are, then use Gmail, if not then might consider using an ultra secure service such https://tuta.com/pricing.
2) Once you have sorted your new email account, the first step should be to set up an auto forward from your Blueyonder account to your new email account.
3) Then think about advising your contacts of your new address.
My experience was that sending out bulk emails advising everyone of your new address is largely a waste of time, certainly to people you are not in regular contact with. When sending emails most people rely on the contact list stored in their email account and so they will tend to continue to use your old address without thinking. That will not be a problem if you have an auto forward set up because, if they do send to your old address, you can reply to them using your new email address and from then on they are more likely to use that address.
4) Update all your online accounts to your new email address. My experience was that it is best to do that gradually.
Prioritise critical accounts such as banking, financial, health and Government services. then move on to work and business-related accounts, social media platforms, online shopping, streaming and subscription services. I did that over a period of a few weeks,
There is no easy way to do it but by adopting a systematic approach you are less likely to overlook any online accounts.
As a final thought, an unexpected benefit of switching was that I realised I had several online accounts that I no longer used and there were also a few contacts that I decided had no need to know my new email address! You will also find that at least for a while, the amount of spam you receive will drop dramatically.
I don’t know whether that helps at all.
Coenoby
I am very grateful to you - that response clearly took a lot of care and thought. Thank you for being willing to spend the time.
