Forum Discussion

notsonewuser's avatar
notsonewuser
On our wavelength
11 months ago

Who are the Virgin employees here?

Like so many here people I am unable to get the 'app' password for my emails.

Nathan_P (?) sent me a private message offering to help and asked the sort of questions one would expect , except is seemed to take too many messages to ask these questions , so I have had to decline his help until I know who is who.

So, given the current / apparent security breach that has caused Virgin to tighten password protocols, who are VM employees (capable of actually accessing accounts and , hopefully , fix them) and who are not?  Should we trust anyone approaching us via PM ?

Respectfully , but hugely frustrated,

Bill

help via PM
VM help personnel

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi notsonewuser, thank you for your post.

    Just to confirm, do you mean Nathan_B? If so, I can assure you that Nathan_B is a Virgin Media employee and is a colleague of mine.

    Only Virgin Media employees, like myself, have "Forum Team" on their profile.

    If you require any further assurances, please let us know.

    Regards,
    Daniel

    • notsonewuser's avatar
      notsonewuser
      On our wavelength
      11 months ago

      Thanks ,

      But... how do I know you are a Virgin employee ???? 🤣 (just joking, your confirmation of Nathan_B is very much appreciated)

      security is fun 😉

       

       

      • ModTeam's avatar
        ModTeam
        Moderator
        11 months ago

        Hi notsonewuser, 

        Please refer to our FAQ page here which states;

        The Virgin Media Community is run by a dedicated team of staff, you can identify a staff member through the following:

        • They have a title under their name as Forum Team, Moderator, or Community Manager
        • They have a Virgin Media logo next to their name like the one below

         

         

        If you would like further assistance please reply to our colleague who will be happy to help. We do ask that you keep to one thread on the community if you require assistance, as this will ensure you get the best help possible and no information gets lost across multiple threads. 

        Modteam