Forum Discussion

dingbell77's avatar
dingbell77
Joining in
4 months ago

Webmail and outlook inbox and Spam emails have disappeared

I have noticed all my emails in my inbox (accessed via outlook on my mobile) had disappeared, apart from those received after the 22nd September.  

I have checked all of my other folders and can see all the inbox sub folders are fine with historic emails still there, and the bin/trash and sent email folders are fine too, showing all their historic emails too.  However, my main inbox folder has lost all its emails, apart from those received after the 22nd September, and the Spam/Junk folder is completely empty (there were hundreds in there). 

I have logged into my webmail account to see if all is fine there but the same issue is showing there too.  

I didn't change any settings on webmail or on my mobile device so I am at a loss as to how this has happened.

  • Akua_A's avatar
    Akua_A
    Forum Team
    4 months ago

    Hi dingbell77 

    Welcome to our community forums and thank you for your first post. 

    Sorry to hear you are missing historic emails in your mailbox. We can understand your concern and we want to do our best to help. To best look into this, can you confirm if you get the same issue when logging in on other devices? Are you able to check here to see if the emails have been archived or forwarded? Please get back to us when you can so we can best help.

    Thanks,

    • dingbell77's avatar
      dingbell77
      Joining in
      4 months ago

      Hi Akua_A

      Thank you for your reply.

      I have checked my other device (iPad) and confirm the same issue is on that device, in addition to on my phone and in webmail.

      • Steven_L's avatar
        Steven_L
        Forum Team
        4 months ago

        Thanks for coming back to us dingbell77, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L