Webmail - forbidden - AppPassword Reset
I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also paste this into your email client which I do every time it happens. I've had to do this twice within the last 7 days and it's becoming annoying.
Questions for VirginMedia.
1. Why do these lockouts happen, what events cause your webmail access to be blocked so you need to reset your app password?
2. What steps are being taken by VirginMedia to prevent the above or provide more information to users as to why it happens and what they can do if anything to prevent it?
When away from my Outlook client I'm logged in to my webmail from 9 to 5pm Mon - Fri and to have it suddenly lock you out with a note to translate the page into some random language is frustrating hence the requirement to understand why it happens.