Forum Discussion

kseymour's avatar
kseymour
Joining in
4 days ago

VMO2 Password Setup

I've run into a bit of a problem with the unexpected change of login details - thanks for the advance warning, BTW. Very considerate.

I've entered my VM email address and old password. No problems with Step 1. I've had a verification link sent to my alternate Gmail email address and created a new password. No problems with Step 2.

Step 3 is now asking me to set up Two-Factor Authentication by setting up a passkey or texting me a code.

I don't have a smartphone, or even a not-smartphone, so biometrics or a text isn't an option. And, surprise surprise, no thought has been given to this apparently unthinkable possibility. End result, I can't change my password and I'm completely locked out.

Any advice on how exactly I can get out of this complete fiasco and regain access to my email and my account?

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    4 days ago

    According to VM you can ignore step 3 if you don't have a smartphone and just use the VMO2 ID with the password and backup email.  If you need to change the password again verification will be done via the backup email.

    • kseymour's avatar
      kseymour
      Joining in
      4 days ago

      Okay. Thanks for that info.

      Problem is, leaving it at Step 2 means I still can't login online. And having just turned on my PC and then started up Thunderbird without thinking about it as I always do, it appears my emails are still downloading to my email client and that's obviously using the old password as I haven't changed it there yet. So completing Step 2 of the process can't have updated anything at VM's end.

      Something's not right somewhere.

      • legacy1's avatar
        legacy1
        Alessandro Volta
        4 days ago

        All steps need to be completed for all changes to be applied.