Forum Discussion

techweb's avatar
techweb
On our wavelength
4 days ago

VM O2 Email ID Not Working - VIRGIN PLEASE HELP

I have an old ntlworld.com e-mail account which I am attempting to access webmail to access my email. I have a new VM O2 ID setup but it keeps saying this:

Your Virgin Media Mail account is currently unavailable

This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.

For more information on how to unlock your Virgin Media Mail account, head to our help page on managing your Virgin Media O2 ID.

Please can one of the forum team help me?

2 Replies

  • techweb's avatar
    techweb
    On our wavelength
    3 days ago

    So, it transpires my account got locked for some strange reason. Can the team advise why? I reset the app password and now all is well but why did my account get locked? I sent two e-mails and then a minute later account locked. Why??? All is good now but this can't happen again!

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey techweb, thank you for reaching out and we are so sorry to hear about tour email issue.

    Have you tried going down the forget password route or changing it?

    Normally this would fix the issue for you.