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Trekker60's avatar
Trekker60
Tuning in
7 hours ago
Solved

VM email different log-in page

Hi,

I've been a VM customer for years with the same VM email address. This evening (15/7/25) I tried to log on as normal, but when trying to access my Virgin emails, I was presented by a log on page I had not seen before. I was then asked to re enter my VM email address and password, then provide a back up email. An email was then sent to the back up email address for me to verify. Is this correct? I have not received any emails from Virgin to expect this process. 

Am I correct that this process was promoted by Virgin a number of years ago to prompt customers to use their VM address, so that it was seen as being active? I have always used my VM address, which has always been active,  so did not fall into this category. Does anyone know whether this is legitimate or a scam?

Also what if I did not have a back up email?

Many thanks for any response.

Sean

  • Graham_A's avatar
    Graham_A
    7 hours ago

    On Monday of this week VM implemented a new combined sign in system for VM and O2 accounts.  Each VM email address now requires a VMO2ID as you have discovered.  If you didn't already have an alternative email address to USD as the backup address you would have to create one.

    PS. No advance notification was given of the change.

4 Replies

  • Lewlew's avatar
    Lewlew
    Superfast
    3 hours ago

    I am furious that no notice was given about email login change.. I have three devices I  use with a blueyonder address. Never have I been not given notice of major changes. I am doubly angry as I now have AMD and my sight is tanking. Why do VM do this crap, especially to seniors? Driving is imposdible now and I order most everything online.  I pay £140+ a month now for tv, bb and a LL I wish I did not need but must have for our bldg has thick exterior walls and o2 is poor for using my mobile unless I go outside. But I stick with it I guess because it's the devil you know at 76 yrs old. I had been using computers since the early 80s and had a mobile phone in 1999. I am not stupid, just expect decent service for what I am paying.  VM needs to be more customer attuned no matter our age. 😞

     

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    7 hours ago

    On Monday of this week VM implemented a new combined sign in system for VM and O2 accounts.  Each VM email address now requires a VMO2ID as you have discovered.  If you didn't already have an alternative email address to USD as the backup address you would have to create one.

    PS. No advance notification was given of the change.