VM cut off my access to my @ntlworld.com email address
Same problem here. Over 4 weeks ago VM cut off my access to my ntlworld.com email address (my main one for 25 years). I had done all the setting up of 3rd party email address for the new VM-O2 account etc and all was working fine, then one day it was gone. Over 10 phone calls later and no luck getting them to fix it.
Have just requested a deadlock letter and will take it to arbitration/ombudsman. In the meantime, I've been transferring all my contacts (hundreds over the years) to a new Gmail account and will never go back to the ntlworld.com account after all this. luckily, I have all my historic emails backed up in an email app I use on my laptop. Has been such a ball ache and is taking me tens of hours. I can totally see why VM has such an abysmal rating for customer service and lowest of all telecoms companies by far. Lesson for everyone here though - do not rely on your internet provider for your email (I did, as it had worked reliably for 25 years), get an independent one asap!
