Forum Discussion

StephenD1's avatar
StephenD1
Joining in
4 months ago

Virgin.net to be deleted

I have received two emails telling me my virgin.net account will be deleted soon as I "am no longer using VM" services. 

Actually, my wife is the account holder for VM Broadband which we have used for years and continue to do so. Additionally I have a Virgin mobile/02 account.

Accordingly I should not thetefore be subject to this and of course do not want my virgin.net account deleted. I am getting pretty frustrated in dealing with the help desk via WhatsApp.

Surely there is an easy fix?! Can anyone help?!

Stephen 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    StephenD1 Unfortunately there isn't an easy fix.  The fact that you have an VM/O2 mobile account is of no help. If your wife's VM broadband account happens to be in exactly the same name as your orphaned virgin.net then it may be possible to save it, otherwise you should plan for the worst outcome.  The VM Forum Team should reply to this thread in due course and will send you a private message to obtain more details, but from your initial post it doesn't look good for a positive outcome. 

  • Hi StephenD1 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.