virgin.net to be cancelled again
Forced Termination of Virgin.net Email after twenty plus years as a virgin, virginmedia and virginmedia_02 as a Customer.
I was disappointed to say the least when I received a message saying I had 30 days until my Virgin.net Email account was closed. This is after the last such email eight months ago threatening to do the same and the subsequent multiple Emails to Virgin ,Regulator and Ombudsman jumping through all these hoops to try and keep access to an Email accounts used for over twenty years as a customer. This is an account I have had since the old modem dial up days in the distant past. It has also been the reason why I continued to be a customer of Virgin (VirginMedia now VirginMedia_O2) for all these years eventhough I have long since been able to get better deals elsewhere. But I stayed as I considered Virgin continuing to allow the few Virgin.net users to use their old Email Id’s was to say good Customer Service by Virgin. It was also a point of note when opening a dial up account with virgin.net you had access to Email while you continued to be a customer of virgin.
As early as 2013 this was accepted by Virgin and hence the continuation of virgin.net emails for the few old account holders who continued to be customers. Sadly it seems as of this week regardless if you are a Virgin Media customer or have been forcibly moved to Virginmedia_O2 mobile or even just moved your old faithfull Virgin.net Email is be disconnected regardless, period. On a purely Customer Service side this is poor show from Virgin Media and it alienates all the Virgin.net Email user who have been loyal Customers of Virgin for decades. And yes I do say Customers who have in the majority of cases paid for mobile, broadband, TV, and even old dial up costs for a very, very long time. It is without a doubt poor Customer Service from Virgin to do this and I hope that they reconsider this for all Virgin.net Email Customers . Maybe Virgin should remember what good Customer Service is and continue to support the people who have supported the business for decades. If there is a compromise needed restrict the Virgin.net Email account size to 2gb this still keeps the accounts practical but limits the size of data held on any server. Good Customer Service is the main reason to stay with Virgin ongoing and the reversal of the poorly thought out decision to close the Virgin.net E Mail accounts would be a good decision.
Poor Customer Service is a a good reason not to be a Customer with VirginMedia_O2 in the future ,which could start from the beginning of July. If virgin do decide to cancel these Email accounts do remember that you can contact the Ombudsman regarding this issue to highlight this poor service. It will be a shame if they do cancel this service for old account holders as they have usually managed to come back to doing the right thing for their customer eventually. Let hope they do that now.
It would be a shame when all those virginmedia, virginmedia_02 contracts are moved to pasture new. I suppose we will know in a month if we need to cancel those contracts .
David.
Customer for a very ,very long time.
