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dhairbus's avatar
dhairbus
Dialled in
7 months ago

@virgin.net password reset

Cannot reset passwords on "xxx@virgin.net" or "@virginmedia.com" accounts. I checked all related threads and have done everything possible    I urgently require a link for a password reset for my @virgin.net email account.  I confirmed that the email address(es) are valid at "verifalia.com/validate-email"

Why don't VM provide readily accessible password reset links for all VM "legacy" email accounts associated with Virgin Media on the user accounts page? .The only account that seems to have a password reset is virginmedia login page.  

 

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 months ago

    Do you still have an active VM account?  VM changed all the email security some time ago, and all accounts need an non VM email address as the user account, e.g. gmail.   VM no longer allocate email addresses to customers.

    • dhairbus's avatar
      dhairbus
      Dialled in
      7 months ago

      Yes I have been with VM for .>30 years and my VM account is active  

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        7 months ago

        Hello dhairbus,

        Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. I have picked up your other post with regards to this issue and have sent a private message over. Please could you reply to my private message and we can get this looked into further.

        Kind Regards,

        Steven_L