Forum Discussion

Sbending67's avatar
Sbending67
Joining in
6 months ago

virgin.net Email

I have been locked out of my virgin.net email account.  This is an old virgin broadband account and I no longer use the service.  I have tried to access 'My Virgin Media'  but locked out also and when I ask for a password reset to be sent (to another registered email address)  no email is received.

Called support but unable to help as I no longer have an active account.

Any help greatly appreciated

 

 

  • David_Bn's avatar
    David_Bn
    Forum Team
    6 months ago

    Thanks for reaching out to us on our Community Forums Sbending67, and a very warm welcome to you.

    We would have to advise that as per the helpful advice from Highway, the likelihood is that the account has been deleted as the E-Mail account would only be active for up to 90 days beyond the disconnection of the Virgin Media services. 

    Sorry that we're not able to offer better news.

    Thanks,

    David_Bn