Please can someone help. I have spent hours and hours onto virgin and they keep closing and raising tickets. My email was cut off on 30th December after a software update and we are trying to get it reinstated. We raised a support ticket again last Wednesday where we were told if we tried to add my email to our Virgin account my husband would lose his.
My mother is a Virgin media customer also and she agreed on the advice of a Virgin customer service to have my email added to her account so i would be able to gain access.
I spoke to someone yesterday and they said they had until today to respond, we called again and basically no further forward and the person we spoke to cancelled the ticket and raised another one!
Does anyone know what they are doing and if so please can I talk to you ! I am self employed and have had no access to emails since 30th December