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jacewuk's avatar
jacewuk
Joining in
20 days ago

virgin.net email locked

My email stopped working last Saturday, as I could no longer log in. Any attempts to reset the password failed as the password reset fails to recognise the email address.

I can still send emails to the address, so I suspect it's still there but locked. I'm not a current customer but have had this email for well over 25 years without issues.

I have seen a number of posts saying that unless you're a customer then old orphaned emails will be deleted. However most of these say you'll get a notification 30 days beforehand. Unfortunately I did not get an email and I have now been locked out.

A call to an advisor said they have no way to re-instate the email even temporarily, although some of the posts I've seen on here seem to suggest they have been able to get access to them.

Ultimately I would like access restored, even for a few days, so I can swap out website logins that use the email address.

If anyone is able to advise on how to get this restored, then I would appreciate it?

Thanks

 

 

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  • goslow's avatar
    goslow
    Alessandro Volta
    20 days ago

    Previous topics did mention some former customers being granted temporary access.

    More recent topics seem to have been a flat 'no' from VM on regaining access, even temporarily.

    A VM person should reply to your topic within a few days and give you an 'official' answer.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    19 days ago

    Hello jacewuk,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account. We may not be able to restore your email address for any period of time but I'd be happy to take a look into it for via private message. Please look out for my private message and we can get started.

    Kind Regards,

    Steven_L