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Brownowl23's avatar
Brownowl23
Joining in
6 months ago

virgin.net email account deleted without notice

So my husband had a residential account with Virgin Media, n=but changed to business 4 years ago, but held on to his virgin.net email address. Yesterday his virgin.net email was deleted with no notice last night.
 
He  is in the middle of searching for a new job so it is imperative he has email.
 
Virgin business who we have an account with wont fix it as the email address he has is a very very old virgin.net residential email. Residential wont fix it as he has a business account not a residential account.
 
Currently I have emailed the CEO @Lutz Schueler, but have not yet had a reply.
 
I have taken over conversations with virgin as Toby has already spent 5 hours on the phone and been hung up on as many times. He has lost his sense of calm.
 
Suggestions on where to go to fix it....
 

2 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    It seems VM are on a mission to purge all the mailboxes that are not linked to an active residential account.  It is in the T&C's users who leave have their mailboxes deleted.  However it seems this was not the case and it's left some mailboxes being provided for "free", and these are now being deleted.

  • coenoby's avatar
    coenoby
    Very Insightful Person
    6 months ago
    Brownowl23 wrote:
     
    Virgin business who we have an account with wont fix it as the email address he has is a very very old virgin.net residential email. Residential wont fix it as he has a business account not a residential account.

    The facts are that Virgin Media stopped issuing email accounts to their Business customers  several years ago and they stopped issuing new VM email accounts to residential customers  2 1/2 years ago.

    The fact that VM no longer issue new email accounts and are now actively deleting email accounts that are not linked to a live V,M broadband account shows that they do not see their email service as part of their package going forward.

    So the future of the VM email service as a whole is unclear.

    "He is in the middle of searching for a new job so it is imperative he has email."

    I can totally understand that but honestly he needs to set up a new email account with one of the many excellent free email services listed here https://www.lifewire.com/best-free-email-accounts   Not only is that his best option going forward I think its his only option.

    Sorry to seem negative but that's the reality.

    Coenoby