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Jeremyr2's avatar
Jeremyr2
Joining in
8 months ago

Virgin.net email account closed unexpectedly

I have had a virgin.net email address for over 20 years.  The week before last, when on holiday I had an email saying that my Virgin.net email address would cease in 30 days and to move any important emails to another address.

7 days later I was unable to access my emails. I was not allowed to sign in. I had come back from holiday, and it was going to be one of my first jobs to move the emails, but it appears Virgin have not kept their word on the time scale.

Tried calling Virgin and just being fobbed off.

I have lost 20 years of business emails along with all personal emails.

Any answers as to how I get this account back would be appreciated.

8 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    Hopefully a VM person will pick this up and offer to help.  But hopefully you will have some form of offline backup, as is always recommended. 

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Jeremyr2 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your experience with the email service ceasing, you should receive 2 warning emails, one at 30 days and one at 14 days ahead of the service being locked. - Sincerest apologies for any inconvenience caused! 

    We'd need to take a few account details to see if we can help unlock the account for you temporarily. (It is worth noting that we can't guarantee an extension of access past the 30 day period advised if you are a non-customer.) We will just need to send you a PM to confirm a few account details so we can arrange this for you.

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

    • FionaColeman's avatar
      FionaColeman
      Tuning in
      8 months ago

      Hi Molly,

      I’m having the same problem as Jeremy2.

      i did receive account closure warnings but because spammers were clearly taking advantage of the situation and were aware of account closures, they were sending out warning emails associated with McAfee, amongst others, with dubious links for payment details.

      i understandably, ignored anything from then on that mentioned account closure.

      This is very poor service for someone who has been with Virgin and relied on the email service for the past 20+ years. 


      I have no idea how I’m going to manage now. My Virgin email is associated with everything I do as also run my own small business. I have thousands of saved emails.

      • FionaColeman's avatar
        FionaColeman
        Tuning in
        8 months ago

        Would also like to add that my account is not dormant - it’s used every day.