Virgin.net account no longer available

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Matt998cbr wrote:

My virgin.net email account is not available. 

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If your virgin.net email account is linked to your current VM broadband account that should not be affected b yVM's crack down on old email accounts.

The "not available" error can usually be resolved by resetting the account's password. That is more complicated than it used to be because VM now insist that you have a non VM email address (such as Gmail, Outlook,com, Yahoo etc) as your VM username. That will not change your virgin.net email address - just the username you enter to access the account,

To reset the password and change the username of the virgin.net account:

• Sign into the My Virgin Media account (MVM) using your virgin.net address as the username and the existing email password. You can do that from here https://www.virginmedia.com/my-virgin-media 
• Once signed in click on Account settings  then click on My Virginmedia Account details
• Then click on Edit to the right of "Password"

At that point you will be asked to supply a non VM email address. Just follow the instructions.

Once you have reset the password that should allow you to sign into the virgin.net webmail account but you will need to enter your non VM email address as the username rather than your virgin.net address.

Coenoby

Hi Matt998cbr 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided by coenoby? If so, has it resolved the problem?

General advice on how to manage a Virgin Media e-mail account can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel