I administer a church website with a .church domain and we're having problems with emails being sent to blueyonder addresses, which Virgin Media is treating as spam. All of our setup looks fine (SPF, DMARC and DKIM all looking good using MXToolbox). The only emails that seem to get through are plain text with just one short line of text. Anything more is treated as spam. Any ideas?
Thanks everyone for the replies. The emails to (all three) blueyonder addresses don't get delivered at all. We're sending out such emails about three times a week, to between 20 and 40 people. There are no footers, headers or graphics. The emails are rejected even if it's completely plain text and without any website links.
mmfairbairn "The emails are rejected even if it's completely plain text and without any website links."
If the emails are being rejected by VM you should be getting error "non delivery" messages back from VM. Those error messages should give a very strong clue as to why VM have not delivered them.
Without that information there is not a lot VM can do to resolve the situation.
Coenoby
Thanks. But our website shows no issues.
Which is to be expected, as you say "The only emails that seem to get through are plain text with just one short line of text”, which implies that that there is nothing explicitly wrong with your domain sending; ie plain test email get through, so what is triggering the spam detection?
Tell me, do the emails get through to VM subscribers, but get dumped into their spam folder - does seem, to be the case as per you post; or do they not get delivered at all? This is important to know.
Tell me, do you have any footers or headers on your emails, any graphics which are loaded from an external site? That can cause an email filtering system to kick-off.
