Forum Discussion

Ginger_Overlord's avatar
31 days ago

Virgin BlueYonder email account

Hi,

Hope you can help.

I used to have a BlueYonder email address set up under Virgin that I used occasionally. I have attempted to access this account today (I still have an active Virgin internet account) but it says "Your Virgin Media Mail account is currently unavailable". I have tried to follow the onscreen instructions to unlock the Virgin mail account, but it's just taking me round in circles.

Can anyone help?

Thanks.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Did you ever leave VM during the time you had the BY email?  Have you had a continuous contract since the creation of the BY mailbox?

  • Hi Ginger_Overlord 👋

    A warm welcome back to our Community Forums and thanks for your post. 

    Sorry to hear you are experiencing some issues accessing your mailbox.

    Could you clarify if it is linked to your active broadband service?