Hi,
Hope you can help.
I used to have a BlueYonder email address set up under Virgin that I used occasionally. I have attempted to access this account today (I still have an active Virgin internet account) but it says "Your Virgin Media Mail account is currently unavailable". I have tried to follow the onscreen instructions to unlock the Virgin mail account, but it's just taking me round in circles.
Can anyone help?
Thanks.
Did you ever leave VM during the time you had the BY email? Have you had a continuous contract since the creation of the BY mailbox?
Forum TeamHi Ginger_Overlord 👋
A warm welcome back to our Community Forums and thanks for your post.
Sorry to hear you are experiencing some issues accessing your mailbox.
Could you clarify if it is linked to your active broadband service?
Hi,
Apologies for coming back to you sooo late!
Still having issues attempting to log into my old blueyonder email account, I don't know if it still exists! Where would I access this from? I'm sure there was alink from this page, has this now change?
Any help is greatly appriciated.
Chris
Hi,
Sorry, yes, I still think this is linked to my broadband service.
Hi,
I have had my Virgin broadband account for years and there have been no cancellations.
Forum TeamHi Ginger_Overlord thanks for your reply.
Okay, in order for us to investigate further it's best to invite you into PM. Please expect this to arrive shortly and respond directly when you can!
Many thanks
