Verification email never arrives in time.

Question

I know this is an old thread but I’ve experienced the same problem when using an app (not VM related) to order things. They send a verification email before accepting the order. These verification emails were taking between 1 to 5 hours to come through, obviously way out of time for validity. I created a new Google Mail account just to try. Lo and behold after changing my email address on the app I got the verification emails through almost immediately. I am in the process of moving all important accounts over to my new Google email and will ultimately cancel all my Virginmedia accounts and services.&nbsp;
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[MOD EDIT: Post split to create own thread]

Matthew_ML · Answer

Hey ress2301, thank you for reaching out and I am so sorry to hear about this.
Which emails are these, what websites are they coming from?
How often has this been happening, is it only recently?

rees2301 · Answer

Recently it was happening on website from the Haven Serve app when ordering food delivery. I have previously had the same issue from the Mercedes Me website when attempting to log in. As I said I’ve created a GMail account and am in the process of moving all my emails to that account.

Ayisha_B · Answer

We're sorry for the delay.
If you change your mind and would like to continue using your mailbox with us, let us know and we can take a closer look into the issue.

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Verification email never arrives in time.

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