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20YearsCustomer's avatar
20YearsCustomer
Joining in
11 months ago

Unacceptable ongoing saga - 2nd Line "Support" unable to fix Blueyonder Mailbox to generate App Password

Dear Virgin Media,

As a loyal, long standing customer since the Telewest / Blueyonder days, I've signed up to this Forum as a last resort to get this issue resolved.

It has been ongoing for over a month now, despite several requests for it to be escalated, 3 "IT Tickets" raised to date and my continual hanging around waiting for a competent member of that team to call advising the issue is resolved only to go through the exact same labourious process and then get stuck at the same point - then again be fobbed off with yet another open ended fix date / callback promise.

PLEASE can someone assist, I understand the need for MFA in this era and appreciate that Blueyonder, NTLWorld etc mailboxes are considered legacy services but the implementation of it and the associated technical support for what appears to be many long standing customers, is extremely poor.

Thank you in anticipation.

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  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there 20YearsCustomer 👋 Welcome to the forum and thanks for your post 😊

    Sorry to see you've been having issues with your email account. I can certainly understand this is frustrating. So I can see what's been happening I'll pop you a PM to confirm some details.

    Regards

    Nathan