Forum Discussion

Simran1's avatar
Simran1
Just joined
3 months ago

Unable to sign in forget email not working

I attempted to sign into my virgin media account. I am not sure which of the emails of mine is linked to it. As I tried both emails with multiple passwords I clicked forgot email. I then put my current email, but no email was delivered. I know my account number and area reference for definite but am unsure how to use it to log in.

  • coenoby's avatar
    coenoby
    Very Insightful Person
    3 months ago
    Simran1 wrote:

    I know my account number and area reference for definite but am unsure how to use it to log in.

    The only way to log in to a VM email account or My Virgin Media (MVM) Account is by entering the username. That is normally the VM email address unless you have already updated the account and changed the username to a non VM email address.  There is no way to access MVM or email accounts using your account number and Area code

     

    "I attempted to sign into my virgin media account. I am not sure which of the emails of mine is linked to it."

    In fact all VM email accounts have their own My Virgin Media (MVM) account. The only difference is

    • the MVM account for your primary address will allow you to view your VM bills and packages. and update your VM broadband settings such as "Parental control" and "Essential Security" settings
    • the MVM for secondary email accounts allows you to access the relevant VM webmail account but does not allow you to see the full details of your bills and payments or update your VM broadband settings.

    Here are the relevant links:

    However, it sounds as if you will need some help from VM to regain access to your accounts. One of the Forum Team (VM staff who support this forum) will contact you via this forum in the next day or so.

    Coenoby

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 months ago

    Hey Simran1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the issues you are facing with My Virgin Media. 😢
    I will assist you on this and look in to this for you.

    I will send you a private message.

    Kind regards,
    Ilyas.