We have two ntlworld email addresses mine is working now after putting password in. My husbands asking him to put password in but he can't remember it and appears there isn't a way of resetting..he has important contacts inc solicitors, docs etc and need access asap. Help needed please
Forum TeamHi lyndasteve,
Welcome to our Community Forums and thanks for your post.
Sorry for the issues with the email account.
Are you getting any error when attempting to reset the password?
Good evening. We have been on telephone for a couple hours this afternoon, first to virgin media 150 no, then passed on to technical support. Still getting nowhere. Think the chap gave up in the end and told us to leave 48 hours then try again. Can't see anything being resolved as have tried for 2 weeks now.There is no option to reset password. Keeps asking to link virgin media account but won't let us. We are desperate as dealing with a house sale and all communication is mailto:steve.beck@ntlworld.com and very frustrating. Also docs info, theatre tickets come through that email. Any help desperately needed
