Forum Discussion

DonaldC1961_'s avatar
DonaldC1961_
Settling in
2 days ago

Unable to access ntlworld.com email account

I have been unable to access my ntlworld.com email address for the past week and I understand that it is something to do with having to set up a merged My Virgin Media and My 02 account.

However, I cannot do this because, whenever I try to register to do so, I get the same error message as when I try to access my ntlworld.com email account, viz

____________________________________

The requested URL was rejected. Please consult with your administrator.

Your support ID is de53197e-7455-4ccf-9bbd-1aaeac0b4cb5

Error 403 - Forbidden

F5 site: pa2-par

[Go Back] 

____________________________________

Can anyone advise as to how I get round this?

Thanks

Donald

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    13 hours ago

    Hello DonaldC1961_

    Thanks for your first post and welcome to our community.

    Sorry to see your having issues accessing your email account.

    Can we ask if your able to access your onlinbe account okay?

    When you are trying to set up VMO2ID, can you keep this help page handy https://virg.in/vmo2ID

    Gareth_L