Forum Discussion

DonaldC1961_'s avatar
DonaldC1961_
Joining in
29 days ago

Unable to access ntlworld.com email account

I have been unable to access my ntlworld.com email address for the past week and I understand that it is something to do with having to set up a merged My Virgin Media and My 02 account.

However, I cannot do this because, whenever I try to register to do so, I get the same error message as when I try to access my ntlworld.com email account, viz

____________________________________

The requested URL was rejected. Please consult with your administrator.

Your support ID is de53197e-7455-4ccf-9bbd-1aaeac0b4cb5

Error 403 - Forbidden

F5 site: pa2-par

[Go Back] 

____________________________________

Can anyone advise as to how I get round this?

Thanks

Donald

3 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    28 days ago

    Hello DonaldC1961_

    Thanks for your first post and welcome to our community.

    Sorry to see your having issues accessing your email account.

    Can we ask if your able to access your onlinbe account okay?

    When you are trying to set up VMO2ID, can you keep this help page handy https://virg.in/vmo2ID

    Gareth_L

     

     

    • DonaldC1961_'s avatar
      DonaldC1961_
      Joining in
      27 days ago

      Hi, Gareth, thanks very much for getting back to me on this.

      Unfortunately, no, I am still unable to make any progress.

      I tried the page you suggested but, as soon as I try to register, the same error message comes up; it is impossible to get past that stage.

      I am presently abroad (in Singapore) which may have some bearing on it, though I wouldn't have thought it should make any difference.

      I will be back in Scotland from Tuesday but it would be fantastic to have access to my ntlworld.com email account before then.

      Cheers

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    26 days ago

    Thanks for coming back to us, DonaldC1961_. The fact that you're in Singapore may be the reason for the error message that you're getting.

    Please could you try to create your new VM O2 ID using incognito mode, this may not work due to the error that you've been getting, but it would be great if you could give it a try.

    If that doesn't work, you may need to wait till you're back in Scotland to register your account.

    Kind Regards,

    Steven_L