Unable to access ntlworld.com email account

I have been unable to access my ntlworld.com email address for the past week and I understand that it is something to do with having to set up a merged My Virgin Media and My 02 account.

However, I cannot do this because, whenever I try to register to do so, I get the same error message as when I try to access my ntlworld.com email account, viz

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The requested URL was rejected. Please consult with your administrator.

Your support ID is de53197e-7455-4ccf-9bbd-1aaeac0b4cb5

Error 403 - Forbidden

F5 site: pa2-par

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Can anyone advise as to how I get round this?

Thanks

Donald