Forum Discussion

DonMac57's avatar
DonMac57
Just browsing
2 months ago

Unable to access ntlworld.co emails

Since this new VM02  log in was introduced last week, I have been unable to access my ntlworld emails

When I try to sign up for the new VM02 log in, I enter my email address and password ( that I have had for several years)  and get a message  "password not verified".

I have tried the  "forgotten password" to possibly try to reset my password .... enter my D.OB. / memorable place ..... I then either get message that my info is wrong or the screen just scroll searching then times-out.

Can any-one please help, as at 70 yrs old, I am not computer literate and am getting desperate, as I have Hospital info in my emails

2 Replies

  • WelshGasman's avatar
    WelshGasman
    Fibre optic
    2 months ago

    Hi,
    I just had to go through all that rigmarole to be able to find my account number.
    I had to give another email address to get a link to verify. Lucky it was my email address and not someone trying to break into my account?
    Then I had to link this O2 ID to my Virgin account.
    That eventually gets you to a page where you can select your email, which takes you to your email account.

    So essentially, you need yet another email address before you can log in. A gmail address would be best, as you appear to be using web access only?

    If you know your login details? then download something like Thunderbird

    I have always preferred to have my emails on my PC and web access as a backup method.
    If you only have a phone/tablet and Android, then I use K9-Mail
    If iPhone, look for an email client there.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi DonMac57,

    We are very sorry to hear about the issues you're having verifying the password when using the new sign in page. 

    We unfortunately aren't able to reset the password from this platform.

    Please kindly call the team on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone and the team can assist further.