Forum Discussion

skulledone's avatar
skulledone
Tuning in
4 months ago
Solved

Unable to access my email account

I am unable to access my email account. I've been locked out. I've changed my password as suggested in the help pages, but this has not unlocked my account. I went on X and messaged your people who decided to give me an IT ticket number (P012729754), but I feel like they've just fobbed me off. I need to access my email account for some important emails before Monday as I require them for work! I'm desperate! Is there literally nothing that can be done?

  • I've been locked out of my email account, but according to the X messages they've passed my issue on to their IT department to look into it. I feel like I have been fobbed off. Why do they need IT to look at it when it simply needs to be unlocked? They gave me a number: P012729754. I need to access my email account as I some important emails before Monday! My job depends on it! Is there seriously nothing you can do?!

    • skulledone's avatar
      skulledone
      Tuning in

      I had tried it before, but it didn't work. My missus just said "he said give it a go, so give it a go. What have you got to lose?". And it actually worked! So a massive thanks, Graham. You're a star 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Hi there skulledone 

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

        I am so sorry that you have faced an issue with your email and a huge thank you to our community member Graham_A for their advise here, we are so glad that this has worked for you! 

        If you do need any help in the future please do pop back to the forums and we will do all we can to help!