Hi, I am unable to access 1 of my email accounts now for the last 8 days. It asks for the new account password even though I have not changed it. I suspect that the account has been hacked.
I was in a telephone conversation with a Virgin Media chap last wednesday (8 days ago) who was unable to sort the problem and told me that Virgin Media would telephone me by the latest yesterday.
I am still awaiting that telephone call.
Kind regards
Ian
Hi Coenoby,
Thank you very much, it is greatly appreciated.
Ian
Hi, can someone please help us to sort out our ntlworld.com email problems?
My husband shibble also requested help on here but was unable to get any because I am the account holder.
He has been unable to get access to his emails further last 10 days or so and we spent over 3 hours on the phone on Wednesday and got nowhere, the so called technician then promised us he would call us back yesterday but he never did.
Hi, I have taken the liberty of merging your post with your husband ("shibble")'s original forum thread. That makes it easier for everyone to see the full picture.
Hopefully one of the VM Forum Team (VM staff) will contact you via your post but that may take a day or two.
Coenoby
Hi Daniel,
Thank you for the reply, I have now got my wife who is the account holder to register on here.
Her name is alison and her user name on here is alison1963.
Thank you very much.
Forum TeamHi shibble, thank you for your post.
We're sorry to hear about the problem you're having and the poor experience you've had when trying to get it resolved 😔
Please be advised that we can only discuss issues related to e-mail accounts when speaking to an account holder directly. If you aren't the account holder, would it be possible to get them to create a profile on here and post a message?
Regards,
Daniel
